Divesh Sivakumar

Experienced security professional with over five years of experience in shopping mall security operations, CCTV control room operations, loss prevention, access control, incident investigations, patrol operations, and security supervision. Experienced in monitoring over 1,000 Hikvision CCTV cameras, handling fire alarm, smoke detector, and sprinkler system monitoring, preparing incident reports, preventing shoplifting, supporting VIP security operations, and delivering excellent customer service. A disciplined, reliable, and observant professional committed to maintaining a safe and secure environment.

CCTV Operator at Pavilion Damansara Heights (2026-01 – Present)

• Monitor 1,000+ Hikvision CCTV cameras for safety and security.
• Conduct surveillance to detect suspicious activities and incidents.
• Respond to fire alarms and alerts per company SOPs.
• Coordinate with security, engineering, and management during incidents.
• Help locate missing persons via CCTV and assist security personnel.
• Maintain surveillance logs, occurrence books, and incident reports.
• Perform routine checks to ensure CCTV equipment is operational.
• Support VIP security operations, including for Dato, Datin and Tan Sri.
• Supervise daily security operations and ensure compliance with company policies and client SOPs.
• Perform Security Officer duties including access control, visitor management, patrol operations, CCTV monitoring, and incident response.
• Conduct routine foot and vehicle patrols to safeguard client premises.
• Investigate security incidents and prepare detailed incident reports.
• Handle customer complaints professionally and resolve security-related issues.
• Assist in locating a missing child and successfully coordinate with the security team to reunite the child with their family.
• Support manpower planning and maintain uninterrupted security coverage during staff shortages.
• Coordinate with police, emergency responders, and client representatives when required.

Security Officer at G15 SECURITY (2021-01 – 2025-12)

• Supervise daily security operations and ensure compliance with company policies and client SOPs.
• Perform Security Officer duties including access control, visitor management, patrol operations, CCTV monitoring, and incident response.
• Conduct routine foot and vehicle patrols to safeguard client premises.
• Investigate security incidents and prepare detailed incident reports.
• Handle customer complaints professionally and resolve security-related issues.
• Assist in locating a missing child and successfully coordinate with the security team to reunite the child with their family.
• Support manpower planning and maintain uninterrupted security coverage during staff shortages.
• Coordinate with police, emergency responders, and client representatives when required.

House Detective (Loss Prevention) at G15 SECURITY (2020-01 – 2021-12)

• Conduct covert surveillance to prevent shoplifting, employee theft, and retail fraud.
• Apprehend suspected shoplifters in accordance with company procedures and legal requirements.
• Review CCTV footage to investigate theft and security incidents.
• Prepare investigation reports and maintain evidence documentation.
• Work closely with store management and security personnel to minimise inventory losses.
• Respond professionally to customer and staff security concerns.

SPM – SMK Seri Selayang (2019-12)

PT3 – SMK Seri Selayang (2017-12)

UPSR – SJK(T) Batu Caves (2014-12)