Dzulfahmii

Electronics and Computer Engineering graduate from International Islamic University Malaysia (IIUM) with hands-on experience in IT support, system troubleshooting, and software development. Currently working as a Resident Engineer at MIDA, supporting 700+ users across multiple departments through hardware, software, and network troubleshooting. Skilled in C#, ASP.NET Core, JavaScript, SQL, HTML/CSS, and basic Python, with experience developing a Mobile Asset Management System using Vue.js and SQLite for Final Year Project, which received the Best Final Year Project Award.

Strong problem-solving abilities, quick learner, and team player with a passion for technology, system improvement, and delivering effective technical solutions.

Resident Engineer – IT Support at SNS Network (M) Sdn Bhd (2024-01 – Present)

• Delivered end-user IT support for laptops, printers, and peripherals across 700–800 users in 30 departments, consistently meeting a 2-day SLA resolution target.
• Diagnosed and resolved hardware, OS, and software issues, reducing system downtime and boosting workforce productivity.
• Performed OS installations, system imaging, and standardized software deployments to ensure uniform, optimized workstation configurations organization-wide.
• Assisted in network and Active Directory domain integration, maintaining secure and stable connectivity for all users.
• Authored detailed monthly technical reports covering recurring issues, resolution trends, and system performance metrics to inform management decisions.

Technical Support Intern at FGV Prodata System Sdn Bhd (2023-06 – 2023-10)

• Diagnosed and resolved complex hardware and software issues across 5 client sites during a structured 3-month rotation, minimizing downtime and enhancing user productivity.
• Supported system configuration, environment setup, and asset tracking tasks in live production environments.
• Collaborated with senior technical staff on issue escalation, resolution workflows, and process improvement initiatives.

Bachelor of Engineering (Honours) in Electronics – Computer & Information – International Islamic University Malaysia (IIUM) (2020-09 – 2024-06)

Foundation in Engineering in Engineering – International Islamic University Malaysia (IIUM) (2019-09 – 2020-06)