Ellies

Applied Microbiology graduate with a strong foundation in microbiology, chemistry, laboratory practices, and scientific analysis. Currently working as a Sales Executive at Jewel Café (Crane Central Sdn. Bhd.), where I specialize in customer consultation, product valuation, luxury goods authentication, inventory management, and transaction processing.

Experienced in handling high-value assets, preparing operational reports, and maintaining accurate documentation with strong attention to detail. Combining analytical thinking from a scientific background with customer-facing commercial experience, I am seeking opportunities to contribute my technical knowledge, problem-solving abilities, and communication skills in a dynamic and growth-oriented organization.

Sales Executive at Jewel Café (Crane Central Sdn. Bhd.) (2024-12 – Present)

• Conducted valuation and authentication of gold, jewelry, luxury watches, handbags, and branded merchandise based on market trends, product condition, and authenticity standards.
• Provided professional customer consultation by assessing products, explaining valuation outcomes, and recommending suitable transaction options.
• Managed end-to-end purchasing transactions, including documentation, invoice preparation, payment processing, and record maintenance in accordance with company procedures.
• Monitored daily precious metal market prices and applied pricing analysis to ensure accurate and competitive valuations.
• Built and maintained strong customer relationships through effective communication, problem-solving, and high-quality service delivery.
• Collaborated with cross-functional teams to achieve sales targets, improve operational efficiency, and enhance customer satisfaction. Apply analytical and decision-making skills to evaluate product value, negotiate transactions, and resolve customer inquiries effectively.

Research Assistant at Universiti Sains Malaysia (USM) (2024-04 – 2024-07)

• Conducted autoclaving, filtration, and chemical sterilization for lab equipment and reagents, ensuring they were free from microbial contaminants before chemical and microbiological analyses were used.
• Documented and analyzed experimental data using statistical tools (Excel & SPSS) to ensure accurate representation of research outcomes.
• Followed Good Laboratory Practices (GLP) to maintain a clean and safe working environment, ensuring compliance with safety protocols and quality standards.
• Collected environmental samples such as water and soil for microbial analysis and identified microorganisms from complex samples using selective media and biochemical tests.

Research & Development (R&D) / Quality Control (QC) Intern at Scentium (Malaysia) Sdn. Bhd. (2023-10 – 2024-02)

• Engaged in frequent flavor formulations and sensory evaluations using trained panels & applied hands-on experience to conduct detailed chemical & microbiological analyses on flavor compounds and raw materials.
• Collaborated with senior flavorists using tools like Gas Chromatography (GC) for initial formulation and refinement to craft unique and marketable flavors.
• Implemented rigorous quality control & assurance measures, ensuring the consistency and compliance of flavor products with industry standards, and assisted in researching and sourcing raw materials and flavor ingredients from suppliers.
• Supported the QC team in performing batch release testing to verify that products met the required specifications before they were approved for distribution.

Private Tutor at Pusat Tuisyen Gagasan Gemilang (2021-09 – 2021-12)

• Provided one-on-one and small group instruction in Science, Biology, Mathematics, and Malay to secondary school students (Forms 1–5).
• Utilized engaging teaching techniques, interactive activities, and real-world examples to clarify difficult concepts and foster student interest in learning.
• Regularly assessed the student's progress through quizzes, assignments, and discussions to identify areas of improvement.

Sale Associate at Santa Barbara Polo & Racquet Club @ Parkson (2020-01 – 2020-02)

• Provided exceptional customer service by greeting customers, understanding their needs, and assisting them in product selection, resulting in increased customer satisfaction and loyalty.
• Identified opportunities to upsell additional items or cross-sell complementary products to maximize sales and meet or exceed sales targets.
• Achieved monthly sales targets while managing inventory checks, restocking, and using product knowledge to contribute to store revenue growth.

Bachelor of Science (Hons.) in Applied Microbiology – Universiti Teknologi MARA (UiTM) Shah Alam (2021-10 – 2024-01)

Diploma in Science in Science – Universiti Teknologi MARA (UiTM) Arau (2018-07 – 2021-03)