Trust and Safety Associate (Turkish Speaker) at Accenture (2024-07 – Present)
- Adapted to frequent policy updates and workflow changes, consistently achieving 90-95% accuracy in policy assessments and compliance reviews.
- Reviewed Google Ads accounts across China, Vietnam, Indonesia, and Turkey, balancing case reviews, policy research, and new hire training support while maintaining 100% daily productivity targets.
- Identified policy gaps through regulatory research, document analysis, and fraud trend monitoring, developing a centralized knowledge resource adopted by a 50-member team that standardized verification practices and supported consistent compliance decisions across reviews.
Freelance Translator & Interpreter (Project-Based) at Embassy of Malaysia, Ankara (2020-12 – 2023-12)
- Coordinated logistics and scheduling support for the Malaysian Ministry of Defence delegation's official visit to Istanbul, ensuring smooth execution of meetings and site visits.
- Provided Turkish–Malay/English interpretation during meetings, site visits, and official engagements.
- Documented events and activities through photography to support official records and reporting.
Marketing Executive (Education Consultant) at iEduCare Services (2018-04 – 2019-07)
- Managed Singapore Raffles Music College's scholarship talent competition, partnering with local music schools to generate 30 student leads, resulting in 3 full-time enrollments.
- Established partnerships between two Chinese Independent High Schools and UK university partners, facilitating education fair participation and expanding student recruitment opportunities.
- Coordinated focused information sessions with university representatives, students, and parents, providing guidance on study options across multiple countries and contributing to a 90% student return rate for further consultation.
- Counselled students on overseas study options across the UK, Australia, New Zealand, Canada, and Singapore, recommending suitable programmes based on their academic backgrounds and career goals, while maintaining accurate enquiry records and conducting timely follow-ups throughout the consultation process.
Research Assistant & Graphic Designer (Project-Based) at International Movement for a Just World (2016-09 – 2018-03)
- Created digital and print collateral, including posters, program booklets, and publication materials, to support organizational outreach and event promotion.
- Coordinated monthly public talks and conferences by overseeing event logistics, stakeholder outreach, and promotional activities, fostering collaboration with NGOs and external partners and supporting the successful delivery of one public event each month.
Research Assistant (Internship) at International Movement for a Just World (2016-06 – 2016-08)
- Led the Human Trafficking in the 21st Century talk as Speaker and Program Manager, coordinating NGO participation and supporting article publications.
