Fang Ling96

"A dedicated professional with over 2 years of experience in the hospitality industry. I possess strong skills in office administration, customer service, and document coordination. I am a detail-oriented individual with excellent multitasking abilities and effective communication skills. I am now seeking to transition my career into Administrative or Human Resources (HR) roles where I can contribute to organizational efficiency."

Hotel Staff | Hospitality Sector

• Administrative & Documentation Management: Managed guest registrations (check-in/out) and ensured accurate data entry into the hotel management system.
• Communication & Customer Relations: Acted as the primary point of contact for guests, handling high-volume phone inquiries and face-to-face interactions professionally.
• Problem Solving: Efficiently resolved customer complaints and managed unexpected operational issues to maintain service quality.
• Team Coordination: Collaborated with various departments (Maintenance, Management, and Housekeeping) to ensure daily operations met company standards.
• Time Management: Successfully managed multiple tasks in a fast-paced environment while meeting strict deadlines.

Spm only