Faziera Salam

A dedicated and detail-oriented Sales Administrator with 3 years of experience in sales administration, customer service, and branch operations. Experienced in handling sales documentation, customer relationship management, vehicle registration, loan documentation, CRE customer follow-up, and PDCA monitoring within the automotive industry. Proficient in Microsoft Office, Dealer Management System (DMS) and MySikap.

Admin Sales at PROTON WANIJA INDUSTRIES (M) SDN BHD (2025-04 – 2026-06)

• Managed daily administrative operations to support the sales team and ensure smooth showroom activities
• Prepared quotations, invoices, sales agreements, vehicle registration documents and delivery paperwork
• Processed vehicle registration using MySikap and maintained accurate customer records through DMS
• Monitored PDCA status to ensure vehicles were ready before delivery
• Conducted monthly CRE calls to gather customer feedback
• Followed up loan applications with Sales Advisors and financial institutions
• Coordinated vehicle deliveries and prepared handover documents
• Handled customer enquiries via phone, WhatsApp and email
• Prepared daily and monthly sales reports
• Supported showroom event, roadshow, promotion and marketing activities
• Handle post-delivery documentation, including filing and record management for calculation commission for sales advisor

Branch Manager & Sales at CATZONIA HOSTAILS SDN BHD (2022-05 – 2025-03)

• Managed daily branch operations
• Ensure staff carry out their assigned duties correctly and follow the SOP
• Supervised and trained staff
• Managed inventory and purchasing
• Buy items needed for the store and make a record of money coming in and out for the items bought for the store
• Monitored KPI and sales
• Provided customer consultation and grooming services
• Do cat grooming according to the SOP and make sure the situation is under control
• Create a holiday schedule for each staff member
• Provide monthly reports, employee attendance to HR

Diploma in Public Administration Science & Policy – UiTM Seremban 3 (2019 – 2022)