Fitri Izzati

Detail-oriented Administrative and Retail Operations professional with over 3 years of experience supporting daily office operations, supplier coordination, invoice processing, inventory administration and documentation. Proficient in Microsoft Office, Google Workspace and Canva with strong organizational, communication and problem-solving skills. Seeking an Administrative Assistant or Administrative Executive role where I can contribute to efficient business operations while continuing to grow in a corporate environment.

Retail Operations & Administrative Assistant at Shell Jalan Besar Jitra (2022-11 – 2026-07)

• Processed supplier invoices, tracked Purchase Orders (PO) to ensure timely payment processing and maintained accurate operational records.
• Liaised directly with suppliers regarding order placements, stock availability and delivery schedules to ensure timely replenishment and uninterrupted store operations.
• Developed an organized filing systems for documents, enhancing document retrieval efficiency and organization within the office.
• Monitored office and retail inventory levels, proactively reordering supplies to prevent stockouts and operational disruptions.
• Operated point of sales (POS) systems, managed daily cash handling and performed routine inventory reconciliations with high accuracy.
• Designed promotional and communication materials (flyers, posters, banners) using Canva for in-store campaigns.
• Assisted in customer inquiries, providing accurate information to enhance client satisfaction and loyalty.
• Trained new employees on operational protocols and customer service standards to ensure consistent performance.

Bachelor's Degree in Science – Universiti Kebangsaan Malaysia (UKM) (2016-09 – 2021-09)

Matriculation Certificate – Kelantan Matriculation College (KMKt) (2015-09 – 2016-07)

Sijil Pelajaran Malaysia (SPM) in Science – SMK Jitra (2010-01 – 2014-11)