Giritaren Assokumar

To leverage my graphic design and video editing expertise as a freelance professional, utilizing my creative talents to help clients achieve their branding and marketing objectives. I am highly skilled in various design and video software and committed to delivering exceptional work that meets or exceeds client expectations. As a freelance graphic designer and video editor, I am dedicated to providing excellent customer service and maintaining strong communication with clients to realise their vision.

PROJECT: GSM TESTER IN MAXIS BERHAD & 5G TESTER IN DNB | JUNE 2022 – JUNE 2023

QUALITY ASSURANCE ENGINEER

Bestium Technologies Sdn Bhd. (SELANGOR)

• Collaborated with industry leaders Ericsson and DNB to conduct rigorous 5G connection testing with mobile devices, specialising in the early stages of 5G technologies. 
• Developed comprehensive test cases, proactively identified and reported bugs through Microsoft Teams, and conducted hands-on troubleshooting for optimal network performance.
• Proficiently conducted testing and generated comprehensive reports for 2G, LTE, and 5G connection SIM cards in a controlled lab environment to proactively mitigate production issues. 
• Skilfully executed physical troubleshooting for data server issues, collaborating with remote developers for seamless issue resolution

TECHNICAL SUPPORT EXECUTIVE

Aegis BPO Malaysia (Ara HQ). (SELANGOR)

• Proficiently managed inbound calls, addressing a wide range of customer inquiries, complaints, comments, feedback, and product-related issues.
• Remotely assisted customers with Wi-Fi and TV box-related issues.
• Consistently exceeded customer expectations by providing exceptional service and accurate information.
• Collaborated within a team environment to achieve key performance indicators (KPIs) and meet service level agreements (SLAs)

SARA BEST BEAUTY TOUCH (SUNGAI PETANI)

• Designed visually engaging marketing posters to communicate campaign messages while maintaining brand consistency effectively.
• Spearheaded the management of the customer database system, meticulously maintaining and organizing customer information.
• Demonstrated technical expertise by customizing and building office-specific PCs, tailored to meet the unique hardware and software requirements of clients.

POLITEKNIK SEBERANG PERAI | JUNE 2018 - JUNE 2021

Diploma In Digital Technology ( Information Technology)

• Participated in COMPUTER ASSEMBLY AND INSTALLATION conducted by PERDA-TECH
• Graduated in 2021
• Cumulative Grade Point Average (CGPA): 3.00
• Achieved Dean's List recognition for outstanding academic performance during the December 2019 session.