PROJECT: GSM TESTER IN MAXIS BERHAD & 5G TESTER IN DNB | JUNE 2022 – JUNE 2023
QUALITY ASSURANCE ENGINEER
Bestium Technologies Sdn Bhd. (SELANGOR)
- Collaborated with industry leaders Ericsson and DNB to conduct rigorous 5G connection testing with mobile devices, specialising in the early stages of 5G technologies.
- Developed comprehensive test cases, proactively identified and reported bugs through Microsoft Teams, and conducted hands-on troubleshooting for optimal network performance.
- Proficiently conducted testing and generated comprehensive reports for 2G, LTE, and 5G connection SIM cards in a controlled lab environment to proactively mitigate production issues.
- Skilfully executed physical troubleshooting for data server issues, collaborating with remote developers for seamless issue resolution
PROJECT: STARHUB LIMITED | JANUARY 2022 – MAY 2022
TECHNICAL SUPPORT EXECUTIVE
Aegis BPO Malaysia (Ara HQ). (SELANGOR)
- Proficiently managed inbound calls, addressing a wide range of customer inquiries, complaints, comments, feedback, and product-related issues.
- Remotely assisted customers with Wi-Fi and TV box-related issues.
- Consistently exceeded customer expectations by providing exceptional service and accurate information.
- Collaborated within a team environment to achieve key performance indicators (KPIs) and meet service level agreements (SLAs)
IT SUPPORT CUM GRAPHIC DESIGNER | JUNE 2021 – DECEMBER 2021
SARA BEST BEAUTY TOUCH (SUNGAI PETANI)
- Designed visually engaging marketing posters to communicate campaign messages while maintaining brand consistency effectively.
- Spearheaded the management of the customer database system, meticulously maintaining and organizing customer information.
- Demonstrated technical expertise by customizing and building office-specific PCs, tailored to meet the unique hardware and software requirements of clients.
