Brand Coach (Work From Home) at Kunkwan International Mandarin Training Centre (2026-02)
- Post and manage job vacancy advertisements across social media platforms
- Screen applicants and coordinate interview scheduling
- Conduct interviews and select suitable candidates as Brand Officers
- Onboard new recruits by providing structured training materials and guidance
- Train Brand Officers on social media branding, content creation, and lead generation strategies
- Guide team members on attracting potential students to fully sponsored Mandarin programmes
- Manage and monitor a team of 10–40 Brand Officers
- Conduct regular coaching sessions to improve individual and team performance
- Review social media content and provide performance feedback
- Lead team briefings, strategy meetings, and progress reviews
- Track team productivity and ensure recruitment and lead generation targets are achieved
Retail Assistant at MONTIGO (2024-11 – 2025-11)
- Promoted and demonstrated products to customers in retail settings
- Achieved individual sales targets in a commission-based structure
- Educated customers on product features, quality, and brand value
- Built strong customer engagement to increase brand awareness
- Assisted customers with product selection and purchase decisions
- Managed stock display and ensured attractive merchandising
- Reported daily sales performance and inventory status
Retail Assistant at PLC Pet Lovers Centre Sdn Bhd (2021-11 – 2023-03)
- Assisted customers in selecting suitable pet food, supplements, and care products
- Provided product knowledge and recommendations based on pet needs
- Managed inventory restocking and product display arrangements
- Operated cashier system and processed transactions
- Monitored product expiry dates and maintained store cleanliness
- Achieved sales targets through upselling and cross-selling techniques
- Handled customer inquiries and resolved minor complaints professionally
Sandwich Artist at Subway (2020-01 – 2020-03)
- Prepared sandwiches and food items according to brand standards and customer preferences
- Handled full food preparation process from bread baking to ingredient assembly
- Operated POS system and managed cash/card transactions
- Maintained cleanliness and hygiene of food preparation areas
- Monitored inventory levels and assisted with stock replenishment
- Provided customer service and handled daily customer inquiries
- Ensured compliance with food safety and operational procedures
- Managed opening and closing duties of the outlet
