Hafiz Ismail

Experienced IT-related in technical support, troubleshooting, and hardware/software installation. Proven ability to diagnose and resolve technical issues, deliver excellent customer support and effectively assist non-technical users in resolving IT problems in customer-facing environments. Seeking an entry-level IT support role to apply and further develop technical expertise.

Sales Consultant (Computer Department) at Harvey Norman (2023-11 – 2026-03)

Sales consultant handling computer services and customer support in the computer department

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use operation, and care of merchandise to customers.
• Maintain knowledge of current sales and promotions.
• Handle computer services, including windows formatting and installation, hardware upgrade/replacement such as RAM, SSD/HDD, keyboard and LCD.

Retail Sales Associate at Switch Malaysia (2022-08 – 2023-05)

Retail sales associate providing customer service and product information

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer's needs and provide assistance and information on product features.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.

Computer Technician at Vast IT Sdn Bhd (2022-02 – 2022-05)

Computer technician providing technical support and hardware/software services

• Providing technical support and assistance
• Interact with customers by phone or in-person to resolve their computer problems related to software or hardware issues
• Handle computer services, including windows formatting and installation, hardware upgrade/replacement such as RAM, SSD/HDD, keyboard and LCD.
• Handling computer warranty for the claim purpose according to manufacturer guidelines.

Diploma in Information Technology (Digital Technology) – Politeknik Ungku Omar (2018-12 – 2022-02)

Certificate in Computer System and Networking – Kolej Komuniti Paya Besar (2017-03 – 2018-09)