Hao Jue Teo

Business Analyst with a Mechanical Engineering background and experience in business process analysis, enterprise application management, system implementation, requirements gathering and project management. Experienced in managing a banking Loan Origination System (LOS) and supporting business transformation initiatives involving process improvement, system enhancement, system integration, UAT, vendor management and stakeholder coordination. Additional experience in commercial HVAC engineering, procurement coordination, logistics, and operational project delivery.

Currently developing SAP S/4HANA and ERP functional consulting knowledge with interest in Materials Management, Production Planning, Supply Chain and Asset Management.

BUSINESS ANALYST / BUSINESS TRANSFORMATION at Hong Leong Bank Bhd (2023-11 – 2025-10)

• Analysed business requirements, workflows, data and system gaps for a banking Loan Origination System (LOS), translating business needs into functional specifications and system enhancements.
• Led business-side requirements gathering for a major LOS system revamp, facilitating nationwide workshops, evaluating existing processes and consolidating enhancement requirements.
• Coordinated with business users, IT teams and external vendors throughout change requests, testing and implementation activities.
• Analysed system integration and data requirements across LOS and third-party platforms including AS400, Experian, BNM CCRIS, Credit Rating Evaluation and SIRON.
• Managed enterprise application support, including incident management, SLA/TAT monitoring, root-cause analysis, escalation and issue resolution.
• Managed the LOS vendor relationship, including software licensing, annual maintenance contracts, change-request pricing, and commercial negotiations.
• Facilitated user workshops, system briefings and training sessions to support system adoption and change management.

BUSINESS ANALYST at Meta Research Sdn Bhd (2023-06 – 2023-10)

• Gather and analyse business requirements for reseller evaluation and project delivery, translating requirements into specifications for operational teams.
• Identify workflow inefficiencies and participate in process improvement and change management initiatives across installation and logistics operations.
• Work closely with onsite teams, remote support teams and clients to manage installation projects across UK, western and central Europe, and Malaysia.
• Oversee and manage daily logistics operations and Return Merchandise Authorisation process of hardware for both Asia and UK warehouses.

SYSTEM ENGINEER at Daikin Applied (Malaysia) Sdn Bhd (2021-01 – 2023-02)

• Managed commercial and industrial HVAC projects across Central Malaysia, generating approximately RM8 million in individual sales revenue in FY2022.
• Managed project tenders and delivery while coordinating procurement, supplier lead times, logistics and site requirements.
• Implemented just-in-time delivery based on site progress, reducing project storage costs by up to 10%.
• Coordinated clients, consultants, contractors, suppliers and internal teams throughout project delivery and technical issue resolution.
• Provided pre-sales and post-sales technical support and analysed project requirements to develop appropriate engineering solutions.
• Key projects: Bloomsvale Hotel & Retail Development KL, Bank Negara Shah Alam Building, Nippon Electric Gas Shah Alam Plant, Carsem Ipoh Factory, F&N Klang Factory.

MECHANICAL ENGINEERING CONSULTANT - INTERNSHIP at WSP Engineering Malaysia Sdn Bhd (2019-09 – 2019-11)

• Supported mechanical engineering projects involving ACMV, fire protection, plumbing, and irrigation systems.
• Assisted with engineering calculations, technical drawings, field-data collection, technical checklists, and compliance assessments.

ROBOTICS ENGINEER - INTERNSHIP at ABB Malaysia Sdn Bhd (2018-09 – 2018-11)

• Supported industrial robotics projects involving programming, testing, commissioning, and maintenance.
• Assisted with ABB RobotStudio and RAPID programming during installation and commissioning activities.

BACHELOR OF ENGINEERING (HONS) in MECHANICAL ENGINEERING – UCSI University (2020)

DIPLOMA in MOTORSPORTS TECHNOLOGY – The Otomotif College (TOC) (2017)