Hazryn Hamid

• Analyzed the dispute and its underlying causes by gathering information from customers and understanding their perspectives.
• Establishing clear and open lines of communication with customers by encouraging them to express their concerns, interests, and desired outcomes.
• Utilizing a neutral third party (mediator) to facilitate communication and negotiation between the company and its customer by helping them explore potential solutions and find common ground.
• Keeping detailed records of all communication and agreements made during the dispute management process.
• Ensuring that the dispute management process is fair and impartial to gain the trust and cooperation ofthe company and its customers.
• Aiming for a timely resolution of the dispute to prevent further escalation of the conflict and minimizing potential negative consequences.

Executive, AR Dispute Management, Sales Operation

Finance Analyst, Revenue Assurance, Finance

Bachelors in Finance (Hons.)