Hiki

As a manga media degree graduate with a passion for comics and illustration, I bring a solid foundation in creating engaging visuals with a focus on professionalism and innovation and a commitment to learning and growth. My academic background includes creating original manga and illustration, where I gained practical experience in visual storytelling, graphic design principles, and digital art techniques.

Trust and Safety Associate Content Moderator at Accenture (2024-05 – Present)

• Moderated user-generated content to ensure compliance with platform guidelines.
• Consistently met client-mandated quality and accuracy standards.
• Provided Japanese language support for translation and moderation tasks.
• Managed sensitive content with a focus on personal resilience and well-being.
• Designated as Person-in-Charge, demonstrating leadership and accountability while supporting team leads.
• Adapted quickly to frequent policy updates and platform changes.
• Monitored trends to improve moderation relevance and effectiveness.
• Thrived in a dynamic team environment with high staff turnover.

Freelance Illustrator at Freelance (2023-04 – Present)

Accept art commission from 2019 and become a full-time freelancer by April 2023. Mainly focused on merchandise designs such as keychains, stickers, and art prints. An active booth vendor at Comic Conventions in Malaysia, Singapore and Taiwan.

• Communicate and represent the artwork that clients imagined in the form they requested. Delivering the commission piece before the deadline.
• Exploring different markets in different states and countries, analysing the data and adjusting to the best way to present my products to clients that have different cultures.
• Understanding the working system of the printing industry and learning to create printing guild lines of different products.
• Learning knowledge of content creation. Introduced to new skills such as video editing, algorithm systems of social media, brand image building and etc.
• Put effort into booth appearance as different themes time by time to attract both new and old customers.
• Having a friendly attitude and appearance in booth promoting, understanding related knowledge of different fandoms and threads to have smooth conversations with different generations' clients.

HR Service Delivery Associate at Accenture (2023-02 – 2023-04)

Involved in training customer services under the Japan Team and data organisation. Understanding the working system of the insurance and IT industry.

Marketing Affairs Executive at IRFIGO Malaysia SDN BHD (2022-07 – 2022-11)

Mainly focused on college course consultations and school events. Had a great chance to use different languages in a multicultural working environment.

• Sharing my own experience as an art student with clients to let them feel less confused about their future in the art industry if clients raised their concerns in the course consultation.
• Held different school events such as trail classes, pop-up booths, and secondary school students' day tour events for exposure to the new college and new art courses.
• In charge of interpreter and translator in school events such as college opening ceremony for the management team to minimize the language gap between Japanese staff and Malaysian clients and staff.
• Experienced as an exhibition promoter and a live-art performer at the same time for the pop-up booth. Had amazing connections in the art industry from different countries.

Part-time Staff at Family Mart (2018-06 – 2019-07)

Part-time staff in a busy subway station. Great opportunity to explore Japanese culture and language.

• Mainly focused on cashier service, learned Japanese-style customer service from language speaking to body language.
• Learned knowledge about stock management and display appearance which will affect the product's sales and store image.
• Involved in training new foreign staff to speed up the learning process as I can use my English or Chinese skills to shorten the language gap.

Bachelor's Degree in Manga Media – Kobe Design University (2017 – 2022)

Exchange Student in Department of Visual Communication Design – National Yunlin University of Science and Technology (2019 – 2020)

Certificate in Japanese Course – The Asian Students Cultural Association (2016 – 2017)

High School Diploma in Business and Liberal Arts Course – Chong Hwa Independence High School (2009 – 2015)