Inn Koay

I have 10 years of good working experience in IT Security team working in ITIL-based global environment serving US, EMEA and APAC regions and managing 12000++ Windows and Linux servers running on VMWare and AWS platforms.

I was actively involved in servers’ security audit, compliance and vulnerabilities remediation using Qualys Vulnerability Scanning tool, Tanium automation tool, RedHat Satellite and Azure. Previously, I have been using Bladelogic for automating Patching Change activities before migrated to using Tanium for the same activities.

I was using Service-Now/CMDB system on a regular basis for planning, scheduling and implementing Change, tracking, completion and reporting our daily Audit and Remediation Request tickets. I also actively using PAM and VPN in my daily work.

I also actively involved in planned projects on installing fresh agents or updating old security-related tools such TrendMicro, Mcafee, Chef Habitat and VMWare agents in all servers within our scope.

I am certified in Comptia Security+, VMWARE Certified Professional, Splunk, Linux and ITIL Foundation Service Management. I have also completed 5 days intensive training in Comptia Cyber Security Analyst+.

Accenture (M) Sdn Bhd – Senior IT Analyst, Year 2021 to 2023

AIG Technology (M) Sdn Bhd – Security Compliance Engineer, Year 2018 to 2020

1. Acting as day-shift lead managing a team of junior members - monitoring, checking and assigning emails, Incident tickets and Request tickets in our Service-Now ticketing system to junior members evenly and checking they are completed or answered.
2. Be an escalation point of contact for junior members having issues in their daily tasks. 
3. Assignment of daily Request tickets evenly to junior members and myself to work on auditing securities settings and patches in Linux and Windows servers before enrolling the servers into Global Enterprise Patching Program.
4. Involved in Windows and Linux servers’ security audit and vulnerabilities remediation.
5. Involved in planning, scheduling Change tickets, assignment of Change tickets to Implementers, communication to stakeholders, post-change communication for patches updates on servers on weekly basis.
6. Involved in planning, scheduling Change ticket, assignment of Change tickets to Implementers, communication to stakeholders, post-change communication for out-of-cycle/emergency Change tickets for security vulnerabilities remediation.
7. Trained new joiners in my team on SOPs and using our tools and platforms in our daily tasks.
8. Assisting my team manager in delegation of daily tasks and projects assigned to our team.

AIG Technology (M) Sdn Bhd – System Engineer, Year 2012 to 2017

1. Involved in planned project of installation of Chef Habitat agents in all servers.
2. Generate security vulnerabilities reports using Qualys for Requesters or as requested by Managers.
3. Involved in planned project of installation of security tools/agents in all servers under our scope.
4. Involved in planned project of upgrading VMWARE agent in all servers under our scope.
5. Involved in out-of-cycle emergency projects to remediate critical vulnerabilities such as ransomwares or wormholes.
6. Involved in planned project of updating firmware and patches on servers’ BIOS and hardware.
7. Involved in planned project of upgrading antivirus agents in all servers under our scope.

Bachelor of Science (Hons) in E-Commerce from Staffordshire University twinning with APIIT (2nd Upper Class Honor).

Higher Diploma in Information Technology from APIIT.