Irene Ng

In-charge of monitoring the operation team that includes preparation of event venues, materials, vendors, liaison with vendors and clients, P&L. Ensures the team is operating in smooth order from enquiry to onsite event assistance. Handling own clientele from sketch on event enquiry and planning accordingly with proposals & budget.

Liaising with vendors & venues for all necessary arrangements. Present onsite for every event from setup, event day and dismantling. Sourcing for new vendors and price comparison for services/products required.

Senior Operations Manager - ICEM Global Sdn Bhd

(2022-08)

In-charge of monitoring the operation team that includes preparation of event venues, materials, vendors, liaison with vendors and clients, P&L. Ensures the team is operating in smooth order from enquiry to onsite event assistance. Handling own clientele from sketch on event enquiry and planning accordingly with proposals & budget.

Liaising with vendors & venues for all necessary arrangements. Present onsite for every event from setup, event day and dismantling. Sourcing for new vendors and price comparison for services/products required.

Operation Manager - AK Cyanwoods Sdn Bhd - Kuala Lumpur, Malaysia

(2021-03 - 2021-12)

• Setting SOPs for the whole operation department that includes customer servicing, operation scheduling, managing on manpower, cleaners, technicians
• Manage on customer service standard on effectives, solving customers issues
• Handle on daily appointment scheduling
• Arrange training for all butler, technicians and maids on monthly
• Dealing with vendors/suppliers
• Cost control for whole department
• Calculate commissions
• Preparing reports on weekly & monthly basis
• Monitor butler & technicians work progress & performance

Project Manager - Master Craft Group Sdn Bhd

(2022-02 - 2022-08)

• Liaise with customers (end user) on their requirements
• Oversee on renovation project progress
• Ordering & purchasing of renovation & ID materials
• Study on sales order & ID drawing signed by client
• Manpower arrangements for project progression
• Timeline management for every project
• Liaison with suppliers & contractors for renovation work & progress
• Prepare daily & weekly report on project progress

Senior Event Manager - ICEM Sdn Bhd - Selangor, Malaysia

(2019-02 - 2021-02)

In-charge of monitoring the operation team that includes preparation of event venues, materials, vendors, liaison with vendors and clients, P&L. Ensures the team is operating in smooth order from enquiry to onsite event assistance. Handling own clientele from sketch on event enquiry and planning accordingly with proposals & budget. Liaising with vendors & venues for all necessary arrangements. Present onsite for every event from setup, event day and dismantling. Sourcing for new vendors and price comparison for services/products required.

Assisting General

Manager in overseeing the sales department on new clientele and meeting up with potential clients to discuss planning strategy on how to improve the market share for the business.

Events Manager - Master Craft Event Sdn Bhd - Kuala Lumpur, Malaysia

(2015 - 2018)

• Business development - to expand new clientele & to maintain the current client database. To develop event ideas (brainstorm with team) & preparation of proposals.
• Team management - to monitor, guide & check teammates proposals & quotations. Going for meeting with teammates.
• Event operation - in charge of overall event setup from preparation till event ends.
• Vendor liaison - to deal with vendors for suitable items & best pricing including sound & light, fabrication, advertising agencies, printing companies, PR agencies, magazines, and etc
• P&L - to monitor the P&L for every event so that it would not exceed the budget
• Reports - post mortem meeting with client & preparing reports for event
• Staff trainings - to train & guide new staff from theoretical & practical from preparing proposals, presentation & event operation
• Client servicing - to maintain good relationship with clients

Marketing & Event Manager - Strategic Factor Sdn Bhd - Kuala Lumpur, Malaysia

(2014 - 2015)

Responsible for client servicing, and in the meantime in-charge of execution of the events from planning, execution & after client servicing. Building new customer base for the company. Taking charge of a team of 4 person. Able to communicate very well with all levels of people with strong PR skills. Handles pressure with strong time management skills for efficiency.

Assistant Event Manager - Brandme Associate Sdn Bhd

(2012 - 2014)

• Look for new customer base
• Servicing new & existing client account
• Overall planning of event / roadshows
• Budget & costing for each event including Profit & Loss account
• Preparing Power point presentation
• Involve in company's promotion activities, such as press conference & newspaper advertisement
• Manage advertising and promotion materials and conducting market research
• Responsible for setting up & dismantling for each event
• Liase with all other agencies/supplier related to event organizing

Event Manager - Missing Link Resources (M) Sdn. Bhd.

(2010-11 - 2012-12)

Had basic computer knowledge using Ms Word, Ms Excel, Ms Power Point, Ms Photoshop. Strong leadership skills having supervised a marketing team in meeting sales targets and teamwork. Very good communication skills with all levels of people, strong PR skills.

Able to handle pressure with excellent time management. Aggressive approach to completing tasks with best results. Fast learner who easily adapts to new environments. Willing to relocate as needed. Can work independently with minimal supervision.

Hardworking and willing to work extra for timely completion. In college, elected as President for Business Club (the biggest & most active). Organized events like Sales Programmes, Blood Donations.

Involved in arranging and planning for Orientation Night. Committee member for Youth Club.

Event Manager - Glitz Event

(2006-11 - 2010-11)

• Budget & costing for each event including Profit & Loss account
• Planning and proposing of event activities to management
• Market and sell exhibition halls, promotion booths and kiosk to potential customers
• Organize roadshows, fairs & exhibitions
• Leasing promotion counters to companies that are interested to promote their products in shopping complex
• Involve in company's promotion activities, such as press conference & newspaper advertisement
• Manage advertising and promotion materials and conducting market research
• Responsible for setting up & dismantling for each event
• Source for potential outdoor customers and involved in collection of rentals

Business Development Executive - AVAXX CORPORATION SDN. BHD.

(2006-07 - 2006-11)