Assistant Executive Housekeeper - IMPIANA HOTEL IPOH - Ipoh
(2024-11)
- Supervises housekeeping, laundry, and public area teams to ensure efficient daily operations.
- Conducts regular, thorough inspections of guest rooms, corridors, and public spaces, identifying maintenance needs.
- Trains, coaches, and assigns duties to staff, managing schedules and addressing performance issues.
- Manages inventory for linens, cleaning supplies, and guest amenities, keeping within budget constraints.
- Resolves guest complaints or special requests promptly and professionally.
- Liaises with maintenance and front office departments for repairs, preventive maintenance and room availability.
- Maintains logs for lost and found, maintenance needs, and room discrepancies.
- Implements and enforces standard operating procedures (SOPs) regarding infection control, workplace safety, and hygiene regulations.
Junior Housekeeper - CITITEL EXPRESS IPOH - Ipoh
(2023-11 - 2024-11)
- Ensure cleanliness of Guest rooms, public area, back office, Function Hall.
- Assign rooms cleaning project, staff assignment, inventory, checking, release rooms, report any defect to management.
- Taking care of linens in good condition, amenities in control, staff training, grooming, attendance, discipline.
- Oversee day to day housekeeping operation needed, make sure all-in order and ensure hotel standard are following accordingly.
- Perform routine check daily on maids' trolley, rooms, public area and all hotel surrounding areas.
- Attend briefing, weekly operations meeting ensure all reports are submitted to management accordingly.
- Work closely with Front Office, Maintenance to make sure operations of the hotel run smoothly.
Housekeeping Supervisor - 1969 Business Suites - Ipoh
(2020-07 - 2023-10)
- Ensure cleanliness all public area, back office, guest rooms.
- Assign rooms cleaning, special project task, staff manning, and guest supplies are in stock.
- Taking care of laundry checklist. Inventory, stock count of all amenities
- Responsible for all related task to housekeeping i.e. cleaning stock, laundry, guest supplies, staff training.
- Engage with guest feedback for any comments, feedback, to improve hotel standard.
- Pre-opening lead for the outlet opening at Ipoh Garden branch.
- Currently oversee both property for Ipoh Garden and Botani outlet.
- Work closely with management for staff improvement, training.
Housekeeping Senior Crew - Movie Animation Park Studio (MAPS), Ipoh - Ipoh
(2016-12 - 2020-02)
- Ensure cleanliness all park including walkway, pavement and toilet.
- Monitor and assign staff allocated for daily operation.
- Assign/planning special project cleaning for daily/weekly/monthly basis.
- Assist HK manager for cleaning supply inventory, usage of chemical and other related to HK operation.
- Clear of outlet garbage to disposal area and ensure all hygiene SOP are followed.
- Work closely with other department for park operation run.
Housekeeping Executive – Public Area - WEIL Hotel, Ipoh - Ipoh
(2014-08 - 2016-11)
- Ensure high standard cleanliness of public area, guest area, conference area, ballroom, swimming pool and all area under housekeeping.
- Provide training and monitor staff performance, assign daily task routine, special assignment and routine checking.
- To ensure all cleaning stock, supplies sufficient for operation.
- To assign weekly/monthly/yearly cleaning schedule.
- Coordinate with staff schedule of marble polishing, cleaning schedule and manning of staff
Senior Housekeeping Supervisor - Best Western Premier The Haven, Ipoh - Ipoh
(2014-05 - 2014-08)
- Ensure high standard cleanliness of public area, guest room, seminar room, swimming pool and all related area under housekeeping.
- Train and monitor staff performance, supervisor daily task and special assignment.
- To ensure daily checking by supervisor and all task done properly.
- Coordinate with finance department for linen inventory, machinery and all housekeeping supply.
- To ensure all cleaning stock, amenities sufficient for operation need.
Public Area Supervisor - Parkroyal Serviced Suites, Kuala Lumpur - Kuala Lumpur
(2011-10 - 2014-05)
- Ensure high standard cleanliness of public area including guest area, corridor and back of the house.
- Provide training and monitor staff how to operate machinery and correct way how to use chemical.
- Assist in room project i.e. shampoo carpet, upholstery sofa, polishing vanity counter.
- Coordinate monthly inventory for chemical stock, cleaning supply, vacuum cleaner and machinery.
Public Area Supervisor - Lanson Place Ambassador Row, Kuala Lumpur - Kuala Lumpur
(2011-01 - 2011-10)
- Perform routine check and planning special assignment for public area.
- Provide training to staff how to handle machinery and usage of chemical.
- Ensure all stock sufficient for operation usage.
- Conduct checking on all machinery.
- To ensure all cleaning stock, amenities sufficient for operation need.
Fitness Centre and Pool Supervisor - Royal Chulan, Kuala Lumpur - Kuala Lumpur
(2010-11 - 2011-01)
- Ensure cleanliness of swimming pool/fitness centre are well maintain including surrounding area.
- Ensure all fitness equipment in good condition and safe for guest use.
- Provide training how to operate, checking and maintain all equipment.
- To conduct frequently checking and lease with vendor for any equipment faulty.
Fitness Centre and Pool Supervisor - Pacific Regency Hotel Suites, Kuala Lumpur - Kuala Lumpur
(2001-05 - 2010-10)
- Ensure cleanliness of swimming pool/fitness centre are well maintain including surrounding area.
- Ensure all fitness equipment in good condition and safe for guest use.
- Provide training how to operate, checking and maintain all equipment.
- To conduct frequently checking and lease with vendor for any equipment faulty.
Bartender - Dorsett Regency, Kuala Lumpur - Kuala Lumpur
(2001-03 - 2001-05)
- Taking care lounge bar
- Serve drink to guest
- Do inventory of bar stock
- Create menu for the drink at lounge
- Learn how to do monthly report
Activities Receptionist - Guoman Port Dickson, Negeri Sembilan - Port Dickson, Negeri Sembilan
(1999-01 - 2001-03)
- To ensure cleanliness of fitness centre, locker room for guest, steam room, sauna room and golf course are highly maintain.
- To perform routine checking on golf course area on daily basis.
- Control all merchandise stock in/out for sale.
- Assist supervisor in conducting tele match, golf event, water sport and teambuilding activities.
