Jawad Husny

I am a graduate of a Diploma in Tourism Management of Universiti Teknologi MARA (UiTM) Melaka, a Bachelor's Degree (Hons.) in Tourism Management of Universiti Teknologi MARA (UiTM), Shah Alam and a Master's Degree in Educational Leadership and Management with UNITAR International University. Having been in several social activities and curricular, I can work in teams perfectly. I am a very determined person and set high expectations of myself, which in return would reflect highly onto the position and the company I am working for.

I like to get involved and very committed in anything I'm bound to do. I am ready to be part of the team as well as an asset to your organization.

Guest Service Officer at ASCOTT KUALA LUMPUR (2026-05 – Present)

• Greet guests warmly, verify reservations, and process check-ins/check-outs efficiently using hotel management software (e.g., Opera or Fidelio).
• Manage room assignments, issue keys, and handle payments, including cash, credit cards, and billing disputes.
• Answer phones, respond to guest inquiries, and provide information on hotel amenities, local attractions, and services like concierge or transportation.
• Coordinate with housekeeping, maintenance, and other departments to resolve guest issues promptly.
• Process reservations via phone, email, or online systems, and upsell room upgrades or additional services.
• Maintain front desk security by monitoring access and reporting incidents.
• Ensure compliance with hotel policies, health/safety regulations, and data privacy standards.
• Perform shift-end duties, such as cash reconciliation and report generation.

Program Leader / Lecturer at ASIA PACIFIC UNIVERSITY (2024-08 – 2026-02)

• Provided instruction, guidance, and support to students to enhance their learning experience.
• To engage in assessment and evaluation duties i.e. production of assessment questions/papers, assessment marking, assessment moderation.
• Develop innovative, outward looking and inter professional education program and provide strategic direction to diversify the portfolio in response to changes in education systems (MQA & MOE, professional bodies).
• Shouldering the Program Lead duties and responsibilities in the capacity as the Program Lead for the Bachelor of Arts (Hons.) in Tourism Management and the Bachelor of Arts (Hons.) in Tourism Management (with specialism in Hospitality) programs.
• To lead the programs under the portfolio in terms of its daily organization, operation and management that contributes to the welfare of students, university and for academic standing.
• Ensure program design and teaching-learning methods to provide an effective outcome-based education to the students.
• Work with the staff across schools as a team to ensure that the programs offer a diverse range of both curricular and extra-curricular activities to all year groups.
• Responsible for the quality of delivery and efficiency of teaching activities in the department.
• Responsible for the operation, management and maintenance of the GDS (Global Distribution System) - AMADEUS system and ensuring its smooth and efficient functioning especially for the airline reservation and ticketing module for tourism programs.
• Involved in structuring program and student's pathway of studies.
• Appointed as the secretariat for the School of Global Hospitality and Tourism, APU.
• Participating in the development of programs, specialism and modules for the school as well as the university.
• Teaching and handling subject for both practical class and theoretical subject: Tourism Sustainability (Bachelor Degree Program), Ticketing and Computer Reservation Systems (Bachelor Degree Program), Geography of Travel and Tourism (Bachelor Degree Program), Monitoring and Evaluation of Services Management (Bachelor Degree Program), Introduction to Hospitality and Tourism (Bachelor Degree Program), Events Planning and Management (Master Degree Program)

Lecturer at LINCOLN UNIVERSITY COLLEGE (2024-03 – 2024-07)

Master's Degree in Education (Educational Leadership and Management) – UNITAR International University (2021 – 2023)

Bachelor's Degree of Science (Hons) in Tourism Management – University Teknologi MARA (UiTM) Shah Alam (2004 – 2006)

Diploma in Tourism Management – University Teknologi MARA (UiTM) Lendu, Melaka (2000 – 2003)

SPM – Sekolah Menengah Kebangsaan Jalan Cochrane (1995 – 1999)