Jianshiun

Independently operate the retail showroom, driving sales performance while maintaining high standards of store environment and furniture visual merchandising. Developed and maintained a comprehensive automated tracking system (Excel-based) to manage inventory (In-Stock/Sold) and order status, ensuring 100% data accuracy for all closed deals. Coordinate seamless end-to-end delivery and installation processes, acting as the primary liaison between customers, warehouse staff, and delivery teams to ensure timely furniture fulfillment.

Operations Executive at Zheng Defa Furnishing (2025-01 – Present)

• Independently operate the retail showroom, driving sales performance while maintaining high standards of store environment and furniture visual merchandising.
• Developed and maintained a comprehensive automated tracking system (Excel-based) to manage inventory (In-Stock/Sold) and order status, ensuring 100% data accuracy for all closed deals.
• Coordinate seamless end-to-end delivery and installation processes, acting as the primary liaison between customers, warehouse staff, and delivery teams to ensure timely furniture fulfillment.
• Streamline daily workflows by effectively scheduling onsite workers and managing store staff deployment to maximize operational efficiency.

Customer Service & Sales at TH Marketing Consultancy (2024-01 – 2025-01)

• Developed and expanded the client base in the Chinese market
• Managed and maintained company social media accounts to enhance brand visibility
• Provided continuous support to clients, ensuring smooth onboarding and effective use of company services based on their individual needs

Admin Assistant at Penjabat Adun Triang (2023-01 – 2024-01)

• Coordinated events and onsite operations, ensuring seamless execution through effective team collaboration.
• Handled complex customer inquiries and complaints with a focus on resolution and professionalism.
• Executed general administrative tasks and optimized document management systems.
• Developed social media content by capturing event highlights and engaging with the community.

Kelantan Chung Hwa High School