Jiha

A results-driven and detail-oriented Administrative Professional with 2 years of proven experience in executing high-impact administrative, coordination, and operational support across multi-department environments. Recognized for delivering up to 100% accuracy in documentation, reporting, and financial transactions, while consistently improving efficiency and workflow turnaround. Eager to leverage strong administrative coordination, data management, and communication expertise to drive organizational efficiency, enhance operational workflows, and contribute measurable value across diverse industries including corporate, government, and service sectors.

Available to start working immediately.

Sales Coordinator - Hotel Armada Petaling Jaya

(2025-07)

• Orchestrated high-volume client communications by responding to 50+ weekly room and event inquiries via email and phone, achieving 95% response timeliness and significantly enhancing customer engagement and conversion potential.
• Strategically supported revenue generation efforts by assisting in the preparation of detailed quotations and event proposals, contributing to an estimated 80% increase in successful bookings through accurate pricing and persuasive presentation.
• Coordinated end-to-end event execution support, working closely with senior sales personnel and cross-functional teams to ensure 100% smooth delivery of events, from initial inquiry to final setup.
• Conducted professional site inspections for walk-in guests, showcasing facilities and event spaces, which directly influenced 80% conversion of walk-in prospects into confirmed bookings.
• Managed departmental procurement processes by preparing purchase requisitions for sales, marketing, and front office operations, ensuring 100% availability of event materials and office supplies without operational disruption.
• Administered monthly attendance tracking for multiple departments (Sales, Marketing, Reception), ensuring 100% accuracy and compliance with HR reporting standards.
• Developed and maintained weekly banquet forecasts using Excel, improving event planning accuracy by 95% and enabling proactive resource allocation across departments.
• Actively participated in Banquet Event Order (BEO) briefings, representing the sales team to align with operations, kitchen, and banquet teams, ensuring zero miscommunication and seamless event coordination.
• Validated and acknowledged client payments through multiple platforms such as UM Portal, e-Perolehan, ensuring 100% accurate transaction recording and strengthening financial accountability for government and institutional clients.
• Enhanced administrative efficiency within the sales department by streamlining documentation, communication tracking, and reporting processes, reducing task turnaround time by 20%.

Admin Executive - Bangi Resort & Development Corporation (Bangi Group of Companies)

(2024-08 - 2025-02)

• Executed high-impact administrative operations across 5 subsidiary companies, ensuring seamless coordination and achieving 100% consistency in documentation and reporting standards.
• Managed end-to-end purchasing processes, including preparation of purchase orders and supplier coordination, optimizing procurement efficiency and reducing cost variance by 15% through competitive sourcing.
• Issued monthly internal invoices for inter-company transactions, ensuring 100% billing accuracy and improving financial tracking.
• Maintained and updated daily operational records, including meeting minutes and golfer statistics in Excel, enhancing data accessibility and improving reporting efficiency by 80%.
• Negotiated with suppliers to secure cost-effective deals, consistently identifying lower pricing alternatives and contributing to 10% cost savings on recurring purchases.
• Oversaw inventory management of stationery and pantry supplies, ensuring zero stock shortages and uninterrupted daily operations.
• Demonstrated strong multitasking capabilities by managing simultaneous administrative, procurement, and reporting tasks, improving overall departmental productivity by 85%.

Industrial Intern - Sales Coordinator - Bangi Resort Hotel (Bangi Group of Companies)

(2024-03 - 2024-07)

• Provided excellent customer service by answering over 50+ incoming and inquiry calls in a high-paced environment.
• Created more than 60+ quotations, proforma invoices, agreements and banquet reservations with 99% accuracy rate.
• Maintained a 98% customer satisfaction rating by constantly providing outstanding service and resolving issues promptly.
• Organized and coordinated over 100 corporate events, producing more than 80% profit in event income; conducted site inspections and discussions with clients, such as displaying guest's hotel rooms and conference spaces.

Bachelor Degree of Entrepreneurship (Tourism) with Honours - Entrepreneurship (Tourism) - Universiti Malaysia Kelantan (UMK) (2020 - 2024)

Sijil Tinggi Persekolahan Malaysia (STPM) - Sekolah Menengah Kebangsaan Datuk Mansor (2018 - 2019)