Jolender Musa

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.

• Customer service-oriented hospitality professional experience in handling guest relations tasks. Proficient in providing a positive first contact experience by efficiently determining the guests’ needs and fulfilling them promptly.
• Hotel front desk officer with demonstrated expertise in registering guests, allotting rooms, and accommodating special requests Adept at verifying guests’ payment methods and leading them through payment procedures in a smooth manner.
• A conscientious and detail-oriented guest relations officer who is known for providing excellent customer services. Focused on providing the best in hospitality services to ensure recurring business opportunities through complete customer satisfaction.
• A responsible, hardworking, and versatile individual with eight years of housekeeping experience in busy hospitality settings. Skilled in handling cleaning and sanitizing work in guestrooms, bathrooms, hallways, sitting areas, offices, and kitchens, along with proficiency in using and maintaining specialized cleaning and maintenance equipment.
• Housekeeper with hands-on experience in managing cleaning and maintenance work within a hotel environment. Well-versed in using and maintaining motorized cleaning equipment to ensure a constantly clean and sterile environment.

Completed in idustry training with overall maintain 3.0 above GCPA