Jun Wei Lee

I am a fast learner. In a short span of time, I pick up the basic operations of every company I work with. I love interacting with people and work well in a team. I find joy in solving issues facing customers and in knowing that I have made their days.

2023-Present

Company Secretary cum Accountant, Great CFO

 Support client prepare document submit to banker or government department

 Assists senior to do basic account or tax

2022-2023

Data Analyst, Solecar

 Provide estimated car price for Telemarketing team and Purchaser team

 Daily check Telemarketing team arrange and approve appointment for Purchaser team

 An estimated 70-100 cars are needed per day.

2021-2021

Customer Service Specialist (Foodpanda), Webhelp

 Assisted Foodpanda rides through live chats and call

 Mediated between rides, customers and vendors

 Achieved 92% KPI which measures a combination of customer satisfaction, call volume, resolution time and so on

 Handled difficult situations involving customers, vendors and riders

2019-2020

Customer Service Specialist, CMLink

 Assisted mobile data subscribers on live chats and WhatsApp

 Processed customer orders on the backend system, including packaging and shipping

 Improved on my resourcefulness and problem solving skill

2016-2018, Reliance College

Diploma in Hospitality and Tourism Management, topic include:

 Principles of Tourism

 Hotel Administration and Management

 Marketing

 F&B Operations

 Airline Ticketing and Reservation

Internship with Crockfords Hotel at Genting Highland (Position: Housekeeping)