Chief Operating Officer
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As a Chief Operating Officer in the Healthcare Administration & Wellness Industry, I am dedicated to creating scalable operational frameworks, integrating cutting-edge health technologies, and cultivating strategic partnerships. My leadership has guided organizations through transformative phases, resulting in superior patient satisfaction, enhanced operational efficiency, and robust financial health.
I have a proven track record of steering healthcare organizations toward excellence by strategically planning, implementing, and optimizing resources. I inspire teams to achieve organizational goals and streamline operations for improved efficiency, cost reduction and heightened patient satisfaction. My expertise lies in developing and implementing operational policies that drive continuous improvement.
With a solid foundation in healthcare and wellness industry practices, I have extensive experience in managing hospital operations and ensuring compliance with healthcare standards and regulations. I excel in navigating the complex regulatory landscape of the healthcare sector and am committed to upholding the highest standards of care while seeking ways to enhance quality and safety.
I have a demonstrated ability to oversee financial operations, budgeting, and resource allocation, ensuring the financial health and sustainability of healthcare organizations. Additionally, I have experience in designing and implementing wellness programs that promote the health of patients and employees alike.
I leverage the latest healthcare technologies to improve service delivery and outcomes, and I am a strong communicator who builds and maintains relationships with all stakeholders, including medical professionals, administrative staff, and regulatory bodies. I promote a culture of collaboration and excellence within the organization, driving it towards continued success and growth.
THOMSON HOSPITALS SDN. BHD | Feb 2019 – Nov 2023
Chief Operating Officer, Administration | Feb 2019 – Nov 2023
Chief Operating Officer, Thomson TCM SDn. Bhd. | Aug 2023 – Nov 2023
In my role, I oversaw the efficient operations of divisions/departments and advised the Senior Management Team on strategic and tactical matters. I supported group-wide initiatives and projects, including quality assurance, legal, risk management, marketing, communications, and IT. I also provided advice and support to the Company's governance structures, including the Board of Directors, Members Council, and Audit Committee.
Ensuring operational efficiency, I collaborated with the Senior Management Team to align long-term and short-term requirements with the organization's strategy. I implemented performance improvement plans and new initiatives to meet financial and operational targets and fostered strong relationships within the health community. My leadership drove growth, profitability, and efficiency at Thomson TCM Sdn.
Bhd., where I managed day-to-day operations, identified areas for improvement, and implemented remedial actions. Notable achievements include facilitating the expansion of the building and implementing an integrated Total Hospital Information System (THIS) to enhance operational efficiency and patient care.
HSC MEDICAL CENTRE (KL) SDN. BHD
Chief Operating Officer (April 2017 – November 2018)
ORACLE HSC MALAYSIA SDN. BHD. (A joint venture entity between HSC Medical Centre and Koracle Limited, Korea)
Chief Operating Officer (July 2017 – November 2018)
In my role, I provided leadership in conceiving, planning, and developing strategies and objectives, presenting them to the Group CEO for consideration and adoption. I also assisted the board of directors in defining strategies for new product and service development. Ensuring regulatory compliance, I oversaw clinic operations and business activities, ensuring alignment with the overall strategy and mission.
I implemented activities and programs to achieve business growth and profit, and created and implemented company policies and procedures. Additionally, I drove the setup of an aesthetic clinic, including human resources planning and recruitment, to expand the company's service offerings.
REGENCY SPECIALIST HOSPITAL SDN. BHD.
Senior Manager, Operations - Business Development Division | Oct 2013 – Mar 2017
In my role, I led various departments, including the Business Office, Outpatient Specialist Clinics, Radiology Department, Health Screening Centre, and Aesthetic Centre, ensuring efficient operations and high-quality service delivery. I drove continuous improvement in patient turnaround times by streamlining inter-department processes, and enhancing overall operational success. I also focused on expanding our client base, achieving a 30% annual growth in corporate clients and significantly expanding our business.
By optimizing work processes, I improved stakeholder experience and satisfaction levels. Additionally, I oversaw front counter operations, ensuring seamless billing processes for patients and clients, and implemented operational improvements that enhanced speed and accuracy in billing transactions and patient processing.
Pantai Management Resources Sdn. Bhd. | Subject Matter Experts- Pantai Management | Aug 2012 - Oct 2013
During my tenure, I served as the Business Advocate for Patient Management systems, overseeing mass training and adoption efforts while suggesting enhancements and alternative solutions. I also evaluated operational processes and recommended improvements to boost efficiency and user satisfaction. I effectively managed the expectations of Patient Management stakeholders, addressing their needs and concerns promptly.
Collaborating closely with IT colleagues and staff, I fostered a collaborative environment to achieve project objectives seamlessly. Additionally, I crafted a comprehensive deployment strategy, encompassing activation and training plans, to ensure the successful implementation of the Patient Management systems, overseeing each rollout phase for a smooth transition and broad adoption.
SUNWAY MEDICAL CENTRE, BANDAR SUNWAY MALAYSIA
Manager, Special Project-Nursing - Corporate Planning Division | May 2010 - July 2012
Manager Business Office - Finance Division | Jan 2004 – May 2010
Assistant Manager, Patient Services Department - Finance Division | May 2002 – Jan 2004
Executive, Patient Services Department - Finance Division | May 2002 – Jan 2004
Executive, Patient Services Department - Finance Division | July 1999 - May 2000
RAMSAY SIME DARBY HEALTHCARE, SUBANG JAYA
Supervisor, Business Office | April 1996 - July 2000
