Kali28

Motivated and enthusiastic individual with a strong passion for delivering excellent customer service. A fast learner who adapts quickly to new environments and responsibilities, with the ability to work efficiently under pressure. Friendly, approachable, and highly hospitable, with a natural ability to make customers feel welcomed and valued.

Committed to maintaining high standards of service while ensuring customer satisfaction. Known for being reliable, hardworking, and a supportive team player who contributes positively to the workplace environment.

Part-Time Educator - Lululemon

(2026-04)

• Deliver exceptional guest experience through personalized product recommendations and strong product knowledge
• Build genuine connections with guests to create a welcoming, community-driven store environment
• Support daily store operations including merchandising, restocking, and maintaining visual standards
• Contribute to team sales goals through collaboration and strong communication

Senior Barista - Starbucks

(2024-11 - 2026-01)

• Delivered high-quality customer service by creating a welcoming and attentive experience for every customer.
• Took ownership of customer issues, resolving complaints efficiently while protecting brand reputation and ensuring customer satisfaction.
• De-escalated difficult situations professionally, turning negative experiences into positive outcomes.
• Maintained composure and service excellence during peak hours, effectively managing high customer volume.
• Actively supported in-store events and promotions, enhancing customer engagement and overall experience.
• Recognized as Barista of the Month (Johor Region) for outstanding customer service.
• Mentored and trained new baristas on customer service standards, communication, and handling difficult situations.
• Contributed ideas to improve service flow and customer experience, increasing efficiency during busy periods.

Senior Barista - ZUS Coffee

(2024-05 - 2024-11)

• Delivered consistent customer service excellence by ensuring a welcoming, attentive, and positive experience for every customer.
• Took ownership of customer concerns, resolving complaints calmly and efficiently to maintain high satisfaction.
• Maintained professionalism and service quality during peak hours, effectively managing high customer volume.
• Built strong customer relationships through friendly engagement and personalized service.
• Trained new baristas on customer service standards, communication skills, and handling real-life service situations.
• Supported daily store operations while upholding SOP and ensuring a smooth customer experience.

Sijil Pelajaran Malaysia - SMK TAMAN PUTRI (2019)

English Language Course - TOUCH English Centre @ Indahpura, Kulai