Kareshma Ravindran

Results-driven and dynamic Senior Learning and Development Executive with proven expertise in module development, corporate training delivery, and team management. Adept at designing and implementing impactful learning strategies that align with business objectives and drive performance. Skilled in creating tailored in-house training programs that meet evolving client and organizational needs.

Recognised for a high level of attention to detail, strategic thinking, and adaptability in fast-paced environments. Committed to continuous improvement and consistently achieving key performance indicators related to learning effectiveness and employee development

Senior Learning and Development at Starbucks Coffee (MY) (2025-12 – Present)

• Serves as the key point of contact for the Learning Management System (LMS), supporting all retail employees in training access, completion tracking, and system-related issues.
• Provides first-level troubleshooting and support for LMS-related issues and learner inquiries.
• Leads and coordinates onboarding training for new retail crew, ensuring new hires complete required orientation, product knowledge, operational procedures, customer service, safety, and compliance training prior to deployment.
• Coordinates and manage retail learning and development programs, workshop and certification initatives.
• Coordinates directly with Training Facilitators (TF) on training arrangements, scheduling, and operational changes to ensure smooth execution of programs.
• Coordinates the execution of all training programs while maintaining the integrity, quality, and compliance of the programs.
• Manages the application of of grants and claims process for HRDC submission, ensuring compliance with HRDC guideline
• Prepare and managed daily, weekly, and monthly reports, including data compilation and stakeholder reporting for operational and training performance reviews.
• Coaches, developed, and supported operations teams by co-facilitating core training programs for new Training Facilitators.
• Collaborate cross-functionally with operations and training teams to ensure effective learning delivery and continuous improvement initiatives.
• Curates and localizes market training content based on AP training materials to ensure relevance, operational effectiveness, and alignment with local business needs.
• Collaborate closely with Operations and QA teams to ensure training content reflects current SOPs, and quality standards.

Senior Learning and Development at Upskill Life Academy (2024-09 – 2025-12)

• Designed and developed effective training programmes tailored to clients' requirements and business objectives across various industries, including BPO, Banking, Logistics, Retail, and other sectors
• Facilitated individual training sessions, classroom-based programmes, workshops, and group activities across different levels of employees.
• Prepared, organised, and updated comprehensive training materials and resources
• Developed and managed the annual public training calendar in alignment with organisational goals for clients
• Partnered strategically with stakeholders, including Operations, Quality Assurance (QA), Workforce Management (WFM) and HR to conduct thorough Training Needs Analysis (TNA) and develop targeted learning solutions
• Analysed productivity metric and assessment data to identify learning gaps and recommend appropriate training interventions.
• Regularly reviewed and revise training content to ensure ongoing relevance, accuracy, and effectiveness
• Monitored and evaluate post-training performance to assess training effectiveness, time-to-proficiency, quality improvements, and overall learning impact.
• Led and collaborated with cross-functional teams to ensure training programs effectively support company-wide goals and employee development initiative

Learning and Development Executive at Populus Sync (2024-06 – 2024-09)

Contract

• Assisted in the coordination and administration of training programs and consultancy services, ensuring smooth and efficient delivery
• Collaborated with trainers and consultants to develop, review, and refine training materials tailored to client needs
• Managed logistics for training sessions, including venue booking, participant registration, and equipment setup
• Supported scheduling and coordination of training programs to align with organizational and client timelines
• Provided administrative support for training activities, such as preparing training materials and maintaining training documentation
• Contributed to the continuous improvement of training processes
• Partnered strategically with key stakeholders to conduct thorough Training Needs Analysis (TNA) and develop targeted learning solutions
• Regularly reviewe and revised training content to ensure ongoing relevance, accuracy, effectiveness, and alignment with changing client processes and business requirements.

Learning and Development Executive at Reskills EdTech (2023-06 – 2024-06)

• Conducted onboarding and training sessions for coaches, including training on the effective use of the ReSkills LMS platform, system features, class management, and relevant operational processes.
• Provided administrative support to the Head of Department (HOD) and Chief Product Officer (CPO), including data entry, coach onboarding, and managing coach accounts on the platform
• Maintained the highest standards of ethics, ensuring compliance with regulatory and business conduct requirements
• Coached and guided trainers on company policies, processes, and best practices to ensure consistent delivery and compliance with organisational requirements.
• Supported the team in project and administrative tasks, contributing to seamless execution of daily operations
• Liaised directly with coaches and clients to building strong, client-centric relationships to ensure smooth operations and enhanced customer satisfaction.
• Conducted consumer research to understand needs and behavioral patterns, helping to identify suitable products/services for different segments and influence the overall product roadmap
• Served as the key person in project planning, overseeing milestones, deliverables, and comunication to ensure timely execution
• Developed and implemented effective communication strategies and tools to support product/system sales efforts
• Generated regular reports on product performance, market trends, and KPIs to support strategic decision-making
• Managed project plans, timelines, and deliverables for product development and successful launches

Change Management Intern at TDCX (MY) Sdn Bhd (2023-01 – 2023-05)

Bachelor of Arts in Communication – INTI International College Subang (2018-03 – 2023-01)

Sijil Pelajaran Malaysia (SPM) – Methodist Girls Secondary School, Kuantan Pahang (2014-01 – 2014-12)