Kathir Kathi

I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.

Supervisor - Golden Screen Cinema

(2016-01 - 2019-01)

• Applied Strong Leadership Talents And Problem-Solving Skills To Maintain Team Efficiency And Organize Workflow.
• Handle Customer Complaint, Resolved Issue And Adjusted Policies To Meet Changing Needs.
• Managing All Paperwork And Stock.
• Handling Sales Opening And Closing
• Manage Back Office Work.

Floor Captain - Crystal Ktv

(2019-03 - 2021-03)

• Assigned work to staff, set schedules and motivated strong performance in key areas.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Make order of the week submit to manager
• Improved recreational programming based on feedback from customers and employees.

Outlet Manager - Ali Muthu Ah Hock

(2021-04 - 2024-05)

An outlet manager at Ali Muthu & Ah Hock is responsible for staff, ensuring customer satisfaction, and achieving sales targets, strategies, and maintain a high standard of service. Strong leadership skills are crucial for success in this role.

Area Manager - Bungkus kaw kaw

(2024-06)

• Oversee daily operations across multiple outlets to ensure customer satisfaction.
• Lead, train, and motivate outlet managers and team members to achieve excellence, and company standards.
• Monitor and analyze sales performance, cost control, and profitability.
• Implement company policies, SOPs, and brand guidelines and ensure compliance.
• Conduct regular store visits to evaluate staff performance, and standards.
• Manage recruitment, manpower planning, and staff scheduling.
• Develop and execute marketing and promotional activities to drive sales in assigned areas.
• Handle customer feedback, complaints, and service recovery to maintain positive customer relations.
• Monitor inventory, purchasing, and wastage control to achieve cost targets.
• Prepare monthly reports, sales forecasts, and performance analyses.
• Support business expansion plans, including new outlet selection and setup.
• Drive continuous improvement initiatives to enhance productivity and employee engagement.

SPM - SMK BUD(2) (2015)

Bachelor Of Business In Management - Business Management - Wawasan Open University (2022)