Supervisor - Golden Screen Cinema
(2016-01 - 2019-01)
- Applied Strong Leadership Talents And Problem-Solving Skills To Maintain Team Efficiency And Organize Workflow.
- Handle Customer Complaint, Resolved Issue And Adjusted Policies To Meet Changing Needs.
- Managing All Paperwork And Stock.
- Handling Sales Opening And Closing
- Manage Back Office Work.
Floor Captain - Crystal Ktv
(2019-03 - 2021-03)
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Make order of the week submit to manager
- Improved recreational programming based on feedback from customers and employees.
Outlet Manager - Ali Muthu Ah Hock
(2021-04 - 2024-05)
An outlet manager at Ali Muthu & Ah Hock is responsible for staff, ensuring customer satisfaction, and achieving sales targets, strategies, and maintain a high standard of service. Strong leadership skills are crucial for success in this role.
Area Manager - Bungkus kaw kaw
(2024-06)
- Oversee daily operations across multiple outlets to ensure customer satisfaction.
- Lead, train, and motivate outlet managers and team members to achieve excellence, and company standards.
- Monitor and analyze sales performance, cost control, and profitability.
- Implement company policies, SOPs, and brand guidelines and ensure compliance.
- Conduct regular store visits to evaluate staff performance, and standards.
- Manage recruitment, manpower planning, and staff scheduling.
- Develop and execute marketing and promotional activities to drive sales in assigned areas.
- Handle customer feedback, complaints, and service recovery to maintain positive customer relations.
- Monitor inventory, purchasing, and wastage control to achieve cost targets.
- Prepare monthly reports, sales forecasts, and performance analyses.
- Support business expansion plans, including new outlet selection and setup.
- Drive continuous improvement initiatives to enhance productivity and employee engagement.
