Kaushika

Highly motivated fresher aiming to leverage my academic knowledge and problem-solving abilities to contribute to company goals and achieve professional growth.

Customer service executive - TM POINT

(2020-02 - 2021-02)

• Handling of incoming calls and enquiries from customer with demonstration of excellent customer service skill to meet and exceed customer's need.
• Follow up and resolving customer complaint and problem and ensure it's close to satisfaction.
• Identify and perform cross/up selling opportunity and activity by analyzing customer profile, recommending most suitable package, actively suggest latest services.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level within the agreed procedure.
• Handling walk in customers regarding bills and payments.

Telemarketer - SOLUZONE WORLD SDN BHD

(2021-11 - 2022-03)

• Call customer according by given database, sell Astro products such as home fiber and latest packages.
• Use scripts to provide information about products features, prices and present their benefits.
• Ask pertinent questions to understand the customer's requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer's personal information accurately in the computer system.
• Deal with complaints or doubts to safeguard the company's reputation.

Admin assistant - MEDIFOODS LIFESTYLE

(2022-05 - 2023-01)

• Handle a variety of administrative tasks, such as typing, photocopying, printing, scanning, and binding documents.
• Develop and maintain both electronic and physical filing systems.
• Additional ad hoc tasks are often assigned by staff members, requiring strong multitasking and problem-solving skills.
• Proficiency with the Microsoft Office Suite, including PowerPoint, is often essential for these tasks.
• Manage deliveries and distribute items to the correct departments.
• Preparing and distributing correspondence, including memos, letters, faxes, and form

Sijil pelajaran malaysia - SMK (P) Bukit Kuda (2015 - 2019)

DIPLOMA IN AESTHETIC COSMETOLOGY - Aesthetic Cosmetology - ME Beauty International College (2023 - 2025)

CERTIFICATE IN NURSING CARE & MANAGEMENT OF PATIENT WITH SEPSIS - Nursing - Nursing Synergy (2025 - 2025)