Kavitha Ganasan

Results-driven Operations and Administrative professional with over 10 years of experience in operations, administration, customer service, and content moderation. Skilled in process coordination, reporting, stakeholder management, and operational support, with a strong commitment to accuracy, efficiency, and continuous improvement. Recognised for excellent organisational skills, professionalism, and the ability to thrive in fast-paced environments.

Content Moderator (Malaysia, Indonesia, Gaming & Short Drama ) - Bytedance (TikTok) - Kuala Lumpur

(2026-03 - 2026-07)

• Reviewed and moderated user-generated content on the platform to ensure compliance with Community Guidelines, safety policies, and regulatory requirements.
• Applied moderation decisions accurately and consistently while meeting daily productivity, quality, and service level targets.
• Investigated reported content and enforced appropriate actions based on internal policies and moderation standards.
• Maintained a high level of accuracy, confidentiality, and professionalism while handling sensitive and graphic content.
• Stayed up to date with policy changes, operational procedures, and evolving platform guidelines to ensure consistent moderation decisions.
• Tested mobile mini games and short-form drama applications to identify functional issues, usability concerns, and performance bugs.
• Executed manual test cases and verified application features before releases and updates.
• Reported bugs, crashes, and inconsistencies with clear reproduction steps to assist the game developer.
• Verified content accuracy, localization, and functionality across different devices, such as Android and IOS.
• Ensured consistent application of moderation guidelines while adapting to policy updates and workflow changes.

Operation Executive - Merchantrade Asia Sdn Bhd - Kuala Lumpur

(2022-09 - 2026-02)

• Managed PSL follow-ups, Pre-fund/PSL documentation, and daily operational reporting.
• Prepared accurate Daily Error & Reconciliation Reports for management.
• Processed agent limit requests and provided consistent operational guidance.
• Handled monthly Western Union updates, MIRS entries, and agent communications.
• Ensured data accuracy in AMD Server and coordinated with KLMO Support.
• Managed agent/customer enquiries and prepared documents for WU recertification.
• Supported agent onboarding, including processing fee and security deposit monitoring.

SECRETARY - Advance Vision

(2020-01 - 2020-10)

• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
• Prepare and modify documents including correspondence, reports, drafts, memos and emails,
• Maintain utmost discretion when dealing with sensitive topics
• Develop and maintain a filing system

SECRETARY CUM SALES SUPPORT - AM Resources Management

(2018-05 - 2019-12)

• Provide general administrative and clerical support including mailing, scanning, faxing and copying,
• Assist with Sales team on weekly sales activity and marketing planning

ADMIN EXECUTIVE - Techventis International

(2013-09 - 2015-02)

• Act as the point of contact between the executives and internal/external clients, Maintain diary, arrange meetings and appointments and provide reminders
• Produce reports, presentations and briefs and Develop and carry out an efficient documentation and filing system

ADMIN ASSISTANT - Mediviron Clinic

(2012-12 - 2013-08)

• Checking patients in at the front desk. Answering the phone. Scheduling patients for appointments.
• Compiling medical records and charts. Processing insurance payments

Diploma - Business Administration - Eduasia Academy (2018)

Foundation - English - Cambridge English Learning (2012)

High School Cert (SPM) - SMK Ideal Heights (2010)