Khairul Anuar Kamaruddin

Experienced IT Operation Advisor with 15 years of experience at Dell Technologies, specializing in IT operations and client relationship management. Proven expertise in adapting at identifying client needs, optimizing processes and implementing innovative solutions. A results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients.

A collaborative leader with a passion for delivering exceptional customer experiences and achieving business objectives, resolving conflicts and fostering strong relationships. Possesses excellent problem-solving, communication, interpersonal skills and people management skills in driving operational excellence in delivering high-quality IT services.

IT Operation Advisor at Dell Technologies (2018-10 – 2024-04)

Responsible for leading a 24 X 7 Deployment and Global Operations team, managing day-to-day functions, escalation of all application and/or system failures. Engaged directly with vendors on operational readiness assessments and assisted with negotiating software and support contract renewals with multiple clients. Managed risk effectively by closely monitoring user/clients' portfolios and making decisions accordingly.

• Managed the design, implementation and communication of business continuance and disaster recovery plans and processes, ensuring the security and integrity of company data, databases, information systems and technology.
• Conducted risk analysis to identify critical operations and systems that are core to continued business operations in the event of a disruption.
• Monitored and tested plans, backup systems to ensure their effectiveness.
• Oversaw contracts with vendors for off-site and other resources required for business continuation and recovery, ensuring seamless operations.
• Developed and deployed training, documentation and communication of daily operation procedures to the organization, ensuring employee readiness.
• Established service level recovery standards and agreements with vendors, ensuring timely recovery of critical systems.
• Scheduled and led all Disaster Recovery exercises, ensuring the integrity of disaster recovery procedures throughout.
• Collaborated with the Business Continuity Management (BCM) Governance Group, Business Lines and project managers as well as all stakeholders to test core IT systems and services for rapid recovery, ensuring business continuity.
• Supervised subordinate staff in the day-to-day performance of their jobs, providing guidance and support to ensure successful disaster recovery operations.

System Engineering Sr. Engineer at Dell Services, Dell Inc. (2011-10 – 2018-10)

Specialization: Computer/Information Technology (Hardware).

Department/Team: Platform Availability Backup/Storage. Product manager for 2nd level system support on all implemented systems, coordinate and oversee break-fix tasks by operational staff and works with 3rd party vendors and senior engineering staff to resolve more complex problems or scenarios. A strong team player and actively participate in a fast-paced and challenging global environment. Able to work independently and demonstrate exceptional organizational and time management skills.

• Manages Backup and Restoration across the globe using Dell and EMC technology.
• Administer and manages backup environment for internal customers.
• Supports firmware and software upgrades on existing environment and support issue resolution.

System Engineering IT Engineer at Dell Services, Dell Inc. (2009-10 – 2011-10)

Specialization: Computer/Information Technology (Hardware). Department/Team: Global NonStop Operation - Tandem Hotseat.

• Work on 12 Hr. rotational shift to enable 24x7 support of Dell's Tandem servers which include Dell's Manufacturing, Sales and Customer Support departments.
• Work from a queue and ensure that all resolutions are met within the agreed SLA.
• Responsible for the yearly audit for Netbatch on Tandem System.
• Secondary security SME on Tandem System.
• Production Application Support (HP NonStop) - Monitor critical processes, business applications, disk and file status, and system health. Prognosis and Discover are the primary monitoring utilities. Develop and automate monitoring solutions as identified by the inside team or outside support teams. Manage all trouble tickets created by automated monitoring.
• Production Application Support (HP NonStop) - Change Application module moves. Processing of ad hoc requests. Application configuration changes. Manufacturing application terminal maintenance. Consultation for application changes, including but not limited to change coordination, change ticket reviews and scripting. Production AUTOCOMPILE (module move tool) support (User security maintenance, multiple server data maintenance). Application change implementations requested via Remedy change tickets and work orders.
• Production Application Support (HP NonStop) - Batch Scheduling and Monitoring
• MQ (MQSERIES) - Support
• SOAP – Support
• Account maintenance (HP NonStop)
• Development System Support (HP NonStop) - Hardware and Performance
• Disaster Recovery (HP NonStop)

Executive Diploma in Global Leadership – The Society of Business Practitioners

Diploma in Information Technologies – Advanced Management Technology Center

Certificate in Computer Science – Advanced Management Technology Center