Lavanial Seevalingam

People-focused psychology professional with experience in wellbeing support, content review, customer service and stakeholder coordination. Communicates with empathy, exercises sound judgement and adapts well to different working environments. Patient, creative and collaborative, with strengths in relationship-building, teamwork and continuous learning.

Advisor 1, Customer Service (Trust & Safety) at Concentrix (2026-05 – 2026-07)

• Reviewed and evaluated user-generated content across social media platforms in accordance with client policies, community guidelines, and safety standards.
• Applied content moderation guidelines to identify, assess, and appropriately action content involving sensitive topics, policy violations, and potential risks.
• Maintained accuracy and consistency when making content decisions while meeting quality and productivity expectations.
• Conducted detailed reviews of high volumes of digital content while demonstrating strong attention to detail and judgement.
• Adapted quickly to evolving policies, processes, and platform requirements through continuous learning and training.
• Handled confidential user information responsibly while maintaining professionalism in a fast-paced environment.

Supervised Psychologist and Locum Wellness Coach at International Psychology Centre (IPC) - Deployed to Accenture (2024-08 – 2025-08)

• Provided individual coaching and wellbeing support to employees working in a fast-paced content moderation environment.
• Facilitated group psychoeducation and coaching sessions on stress management, emotional wellbeing and workplace resilience.
• Maintained confidential session records and prepared structured wellbeing documentation.
• Built rapport with employees through active listening, empathy and professional communication.
• Assisted with the administration and interpretation of standardised psychological assessments under professional supervision.
• Prepared structured reports based on assessment findings, behavioural observations and available client information.
• Supported psychological assessments involving children, adolescents and adults using appropriate standardised measures.
• Delivered psychoeducational talks on psychological wellbeing to employees of multinational companies.
• Maintained accurate and confidential client records in accordance with professional and organisational standards.

Addiction Therapist Intern at Serene Retreat (2024-01 – 2024-02)

• Responded to interns' queries and provided guidance on daily responsibilities and procedures.
• Delivered psychoeducation presentations aligned with the organisation's 28-day recovery programme.
• Prepared duty rosters and maintained records of attendance, absences and medical leave.
• Updated client case files and recorded clinical hours accurately using Microsoft Excel.
• Coordinated with nursing staff during clinical admission procedures and maintained responsibility for medical-cabinet access.

Part Time Educator at Lululemon (2022-02 – 2022-04)

• Delivered personalised customer experiences by understanding guests' needs, preferences, and lifestyle goals to recommend suitable technical apparel and solutions.
• Educated customers on product features, functionality, and benefits to support informed purchasing decisions.
• Built strong customer relationships through active listening, empathy, and personalised recommendations, contributing to customer satisfaction and brand loyalty.
• Applied consultative sales techniques by identifying customer needs, providing tailored solutions, and creating meaningful interactions.
• Collaborated with team members to achieve sales targets and consistent guest experiences.

Master's in Child Psychology – UCSI (2024)

Bachelor of Psychology (Hons) in Psychology – HELP University (2021)

Foundational Medical Certificate in Clinical Hypnosis – LCCH (2022)

Advanced Medical Certificate in Clinical Hypnosis – LCCH (2023)