FOH Assistant Manager at Nasi Lemak Gempak Sdn. Bhd. (2026-01 – 2026-09)
Promoted from Management Trainee to FOH Assistant Manager in May 2026.
- Coordinated FOH and BOH teams during peak operations and arranged floor manpower to maintain smooth service flow.
- Introduced bilingual menus, QR-code table menus and operational reference materials to improve customer convenience and outlet efficiency.
- Developed simple FOH SOPs and trained staff on guest greeting, order handling, payment procedures and menu knowledge.
Waitress at GP Entertainment Sdn Bhd (2025-03 – 2026-01)
- Managed the full guest experience cycle from room preparation to post-departure reset.
- Initiated a glass-labeling system to enhance hygiene; through consistent practice, it became an informal standard adopted by peers.
- Cultivated loyalty among 25+ regular guest groups by memorising and noting preferences (songs, drinks, habits) to deliver personalised service that delighted guests.
- Ensured smooth service flow by accurately relaying orders between guests, bar, and other departments, including coordination for special events (birthday setups).
- Consistently received positive feedback from new guests, regulars, and VIPs for attentive service and effective problem-solving.
Customer Service Executive cum Inventory at Viva 88 Gogo Enterprise (M) SDN BHD (2024-04 – 2025-02)
- Handled customer service via phone, social media, and in-person.
- Designed product information and marketing posters/videos using Canva.
- Handled inventory management and financial documentation using AutoCount software (invoices, orders, price books, cost updates).
- Placed purchase orders with factories in China and coordinated cross-departmentally for smooth operations.
- Increased team and operational efficiency by centralizing product data and creating standardized customer service scripts.
Admin Executive cum Customer Service at Xian Organic (2023-07 – 2023-09)
- Managed end-to-end sales coordination by liaising between customers, sales executives, and operations teams.
- Reduced customer complaint rates and improved satisfaction by handling issues with empathy and providing timely solutions.
- Enhanced cash flow by accurately tracking customer payments and ensuring timely collection processes.
- Supported overall operational efficiency by assisting with data entry, produce packing, and administrative tasks as needed.
- Designed engaging product catalogues and promotional posters using Canva to support marketing efforts.
Grout Specialist at Kent Grout Solution (2023-03 – 2023-06)
Sales Executive at Fan Japan (Malaysia) Sdn. Bhd (2022-06 – 2023-03)
Social Media Specialist (Mandarin, HUAWEI Project) at Scicom (MSC) Berhad (2020-03 – 2022-06)
Provided multilingual customer support for Huawei's regional users via social media, community and live chat platforms.
Supervisor at The Hello Service (M) Sdn Bhd (2019-01 – 2020-03)
Led daily team operations and KPIs, resolving escalated customer cases to ensure service excellence.
Retail Associate (HUAWEI Authorized Experience Store) at The Hello Service (M) Sdn Bhd (2018-05 – 2018-12)
Care Center Associate at Xiao En Group (2015-12 – 2018-04)
