Pharmacist assistant (April 2021 – July 2021)
DF pharmacy Kajang
- Participated in stock take and arranged items according to FEFO system
- Participated in recording poison C book, fridge temperature daily
- Involved in providing counseling for patients with chronic disease such as diabetes , hypertension, hyperlipidemia under the supervision of head pharmacist
- Received stocks according to purchase order
- Provided health screening services such as blood pressure and blood glucose test
- Promoted health products according to customers need
Dong Foong Manufacturing Sdn Bhd
- Participated in preparing presentation slides for new product launching
- Presented and introduced new product to all DF pharmacy staffs
- Participated in vitamin C formulation and development with team
- Liaised with boss regarding latest progression of new product
- Participated in checking product packaging design including outer box label
- Did marketing survey about the competitor to evaluate the strengths and weaknesses of their products and services
Pharmacist (August 2021 - February 2023)
Sunway Multicare Pharmacy
- Completed provisionally-registered pharmacist (PRP) training in retail store and klinik kesihatan (1-month period)
- Managed drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders and resolving and discrepancies.
- Recruited, trained and guided pharmacy staffs.
- Implemented guidelines and workflows that minimized administrative errors.
- Provided exceptional good customer service that included additional information and education about medication resulting in sales increase
Pharmacist Manager (March 2023 - Now )
Big Pharmacy
- Supervise pharmacist assistant and new staff on over-the- counter counselling of minor ailment management, dispensing and early spotting of red flag for subsequent referral
- Ensure smooth pharmacy operation via proper inventory management, facilities management and man power arrangement, to ensure quality provision of services and minimize medication error.
- Resolve customer complaints to customers’ satisfaction
- Plan and execute sales strategies, promotional events and extra services
- Manage employee’s misconduct and disciplinary matter
- Ensure accurate and prompt payroll administration
- Able to achieve outlet sales target within 2-months time
