Senior Associate Administrator & Operation at Shopee Malaysia (2020-04 – Present)
Managing daily warehouse administrative and operational activities with focus on warehouse operations management, manpower planning, payroll coordination, and facility management.
- Operations Management: Managed daily warehouse administrative and operational activities to ensure smooth end-to-end workflow, stable parcel movement, and minimal operational disruption.
- Manpower Planning & Allocation: Planned and deployed FTE and contract workers through structured rostering to support peak volumes and maintain consistent operational output.
- Payroll & Attendance Control: Validated attendance data and payroll inputs to ensure accurate salary calculation, compliance, and workforce data integrity.
- Automation Support & Process Improvement: Supported ASM Machine installation and rollout, improving parcel sorting flow and enhancing overall warehouse efficiency.
- Facility Defect & Vendor Coordination: Actively communicated with vendors on facility defect repairs, follow-ups, and rectification works to ensure warehouse safety, functionality, and operational readiness.
- Facility & Vendor Management: Coordinated building repairs, defect rectification, and vendor services while supervising cleaning teams to maintain warehouse safety and cleanliness standards.
- Site Visit & Floor Walk Coordination: Hosted new visitors and clients during site visits, conducting warehouse floor walks to explain operational flow, safety practices, and facility layout professionally.
Senior Executive, Distribution Centre Operation at DKSH (M) Sdn. Bhd. (2014-09 – 2020-04)
Managed daily distribution centre operations covering billing, invoicing, customer coordination, logistics coordination, inventory control, and cost optimisation.
- Distribution Centre Operations: Managed daily DC operations covering billing, invoicing, and customer coordination, ensuring timely processing and accurate transactional execution.
- Logistics Coordination: Liaised with transporters and forwarders to manage inbound and outbound shipments, supporting on-time delivery performance and reduced operational delays.
- Inventory & Stock Control: Maintained accurate inventory records and led monthly stock counts under FIFO and 5S standards, ensuring inventory accuracy and audit readiness.
- Cost Optimisation & Process Improvement: Proposed and implemented cost-saving initiatives that improved warehouse efficiency and supported better cost control across operations.
- Operational Reporting: Prepared structured reports on delivery status, storage utilisation, and courier charges, enabling clear visibility for billing accuracy and management review.
Sales Coordinator Cum Warehouse Supervisor at Cheksern Young Trading Sdn. Bhd. (2012-09 – 2014-09)
Supervised warehouse operations, managed inventory accuracy, and coordinated with sales teams and customers.
- Warehouse Operations Supervision: Supervised daily warehouse activities including order processing and delivery scheduling to ensure smooth operations and on-time fulfilment.
- Inventory Accuracy Control: Reconciled incoming goods with purchase orders and maintained stock records, supporting accurate inventory levels and reduced discrepancies.
- Sales & Customer Coordination: Coordinated with sales teams and handled customer service matters, contributing to efficient issue resolution and service reliability.
Data Entry Clerk at EAC (2001-09 – 2012-09)
Performed high-volume data entry, maintained documentation records, and supported order processing and warehouse operations.
- Data Accuracy & Documentation Control: Performed high-volume data entry and maintained records to support accurate operational and inventory documentation.
- Order Processing Support: Processed daily orders and updated inventory files, ensuring timely order handling and workflow continuity.
- Administrative Operations Support: Supported warehouse and sales teams through systematic filing and reporting, improving data accessibility and operational efficiency.
