Mai Kitagawa

Hi. My name is Mai Kitagawa.

I am reaching out to you regarding the posting for the customer service position I found. I have a great interest in this position and would appreciate your consideration as a candidate for the role.

In my previous experience, I have worked in my current role as a bilingual agent generalist for the past four years. Before this job, I worked as a translator for four years, which shows my ability to advance in my career.

I have a strong passion for helping others, which is why I have found such fulfillment in customer support, providing support to my fellow employees and assisting them in ways that benefit them both personally and professionally. I also enjoy looking for solutions to common problems, which I feel would be a great asset in the position with your company. Since this position works directly with multiple clients, assisting them in their human resources needs, I believe my innovative nature and strong skill set will help me succeed.

I appreciate your time in reviewing this letter and hope to hear from you regarding the next steps in the hiring process.

If you have any questions or need any additional information, please don’t hesitate to contact me. Thank you.

Sincerely,

• 4 years of customer support agent (English/Japanese)
• 4 years of IT translator (English/Japanese)

• Hokkai Gakuen University in Japan
• Bachelor of Business Management