Manimaran Subramaniam

Accomplished Director of Operations with in-depth experience over 15years in improving customer services, on-time performance, quality, cost and service delivery in aviation and ground handling business. Worked in fast paced environments, establishing mutually beneficial partnership and relationship with services providers and stakeholders. Passionately striving towards constant improvements in productivity – adept at creating strategic alliances with organization leaders to effectively align with and support key business initiatives.

Running company wide operational functions and leading projects from inception to successful completion. Confident and poised in interactions with individuals at all levels to deliver operational excellence.

Director Ground Services – M Jets International SDN BHD, Kuala Lumpur (Dec2021 - Aug2023)

• Leading the project team to Conceptualize cargo warehouse operations at e-WTP Hub
• Develop and lead strategic direction for Ground Services to ensure consistent and efficient operations including service recovery and response to negative feedback.
• Develop annual plan and budget for Ground Service and recommend for all stations in MJI
• Set high level targets on ground service-related activities e.g., turnaround time, service standards to align with overall Company target and business plan.
• Provide perspectives and insights on global trend related to aviation industry especially on ground
• operations related; analyze trend and identify business opportunities and threats.

Senior Manager – Sats Singapore & GTR Malaysia (Sats Subsidiary) (Mar2018 –Nov2021)

• Creating and Leading a Safety Culture that is second to none.
• Responsible for overall management of daily Below the Wing activities (Ramp Operations & Technical

Engineering) and responsibilities at the Hub Level. Handle more than 300 flights a day.

• Build and maintain relationships with airline station managers, CAG, CAAS, union officials, other airport stakeholders, and employees through professional, ethical behavior, communication and regular visits.
• Daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards for more than 67 customer airlines for Passenger and

Freighter aircrafts.

• Monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation.

Group Head of Ground Operations – Air Asia, Kuala Lumpur (Mar 2016 – Feb 2018)

• Perform Ground Operations-related activities outlined within Brand Licensing Agreement and

Shareholder Agreement including going beyond to ensure the success of all AOCs (Malaysia, Thailand,

Indonesia, India, Philippines and Japan).

• Periodically assess compliance to Ground Operations-related standards and guidelines outlined in

Brand Licensing Agreement and Shareholder Agreement; develop action plans for AOCs to ensure compliance.

• Develop annual plan and budget for Group Ground Operations and recommend on AOC’s Ground

Operations budget planning.

• Provide perspectives and insights on global trend related to aviation industry especially on ground.

Operations related; analyze trend and identify business opportunities and threats.

Head of Operations – Pos Aviation, Kuala Lumpur (Jan2007 – Feb 2016).

• Interpret Company’s strategies, goals and establish appropriate guidelines for employees and ensure compliance.
• Directly responsible for overall financial and operations performance of all division i.e. Ground

Handling, Cargo, Engineering, Catering, Facilities & Maintenance and Stations.

• Manage KL Airport Service operations at all Malaysian stations by providing operational and commercial leadership and generate the targeted financial returns.
• Responsible for seeking opportunities to improve operations, business processes, information technology, resources management and administration; bring new business opportunities and enhance customer satisfaction.
• Responsible to ensure the recertification of ISAGO, ISO9002 and ISO 22000
• Responsible to ensure the management of Safety, Security, Health & Environment performance.

Airport Services Manager – Cathay Pacific Penang (1998- 2006)

• Directly responsible for overall airport operations, the company policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.

Sijil Tinggi Pelajaran Malaysia (O Level )