Marzenr

IT Technical Engineer – EnQuest Petroleum at Hitachi (2026-09 – Present)

Provide dedicated technical engineering and IT support services for EnQuest Petroleum in a client-facing environment.

Perform remote and onsite troubleshooting for end-user systems, applications, devices, and IT services.
Utilise Remote Desktop Protocol (RDP) and remote support tools to diagnose and resolve user and system issues.
Administer Active Directory user accounts, groups, permissions, password resets, and access-related requests.
Utilise Adaxes for Active Directory management and user administration.
Troubleshoot Windows operating system, endpoint, software, and connectivity issues to maintain reliable IT operations.
Investigate incidents, identify root causes, implement corrective actions, and escalate complex technical issues when required.
Support user access, account provisioning, and authentication-related requests in accordance with organisational requirements.
Maintain technical documentation, troubleshooting records, and support information for consistent service delivery.
Collaborate with internal IT teams, vendors, and business stakeholders to resolve technical issues and service requests.

Information Technology Specialist at Prime Minister Department (2024-10 – 2026-08)

Provided application and system support by monitoring system behaviour, analysing issues, and troubleshooting operational and user-reported problems.
Supported development and testing of web-based systems, including data-flow, functional-logic, and reliability validation.
Conducted UAT activities, gathered feedback, documented defects, and coordinated with relevant teams on system improvements.
Prepared technical documentation, user guidelines, system behaviour notes, and workflow references.
Maintained laptops, desktops, and network printers to support continuous IT operations.
Managed Active Directory user provisioning, access permissions, password resets, and credential-related requests.
Administered Microsoft 365 tools including Outlook, Word, Excel, and Teams, resolving configuration and access issues.

Information Technology Specialist at Awan Digital Sdn. Bhd (2024-01 – 2024-09)

Investigated system issues, identified root causes, and recommended corrective actions to improve application stability and business operations.
Gathered and translated business requirements into structured functional documentation for digital system enhancements.
Supported digital transformation initiatives by reviewing system performance, scalability, and business process alignment.
Collaborated with teams and stakeholders to ensure data accuracy, system reliability, and timely resolution of technical concerns.

IT Support Technician at RC Software & Solutions Sdn Bhd (2023-01 – 2023-12)

Supported cloud-based retail and POS systems by troubleshooting application issues, validating system data, and assisting users with daily operational problems.
Analysed inventory and sales discrepancies using structured checks to improve data integrity and system accuracy.
Assisted with software updates, compatibility testing, and issue verification across integrated software and hardware environments.
Created user documentation and provided guidance on system usage, data handling, and issue reporting.

Software Support Engineer at Aurora Cloudworks Sdn Bhd (2021-01 – 2021-12)

Provided support for cloud-based HRM systems, ensuring accurate data processing, reliable system performance, and timely issue handling.
Logged, tracked, and analysed system defects to support troubleshooting, escalation, and continuous improvement.
Reviewed enhancement requests by analysing data impact, application behaviour, and user requirements.
Maintained issue records, support documentation, and system notes to strengthen application support and knowledge management.

Tentang