Marzenr

IT Technical Engineer and IT Specialist with experience in technical support, application support, systems administration, endpoint troubleshooting, and IT operations across government and private-sector environments. Currently a Resident Engineer with Hitachi, dedicated to EnQuest Petroleum, providing client-facing technical support, remote troubleshooting, Active Directory and Adaxes administration, RDP-based assistance, Microsoft 365 support, endpoint support, PowerShell scripting, and technical documentation. Strong problem-solving, communication, and stakeholder coordination skills with the ability to work independently and support distributed teams.

Willing to relocate: Anywhere

IT Technical Engineer – EnQuest Petroleum at Hitachi (2026-09 – Present)

Provide dedicated technical engineering and IT support services for EnQuest Petroleum in a client-facing environment.

• Perform remote and onsite troubleshooting for end-user systems, applications, devices, and IT services.
• Utilise Remote Desktop Protocol (RDP) and remote support tools to diagnose and resolve user and system issues.
• Administer Active Directory user accounts, groups, permissions, password resets, and access-related requests.
• Utilise Adaxes for Active Directory management and user administration.
• Troubleshoot Windows operating system, endpoint, software, and connectivity issues to maintain reliable IT operations.
• Investigate incidents, identify root causes, implement corrective actions, and escalate complex technical issues when required.
• Support user access, account provisioning, and authentication-related requests in accordance with organisational requirements.
• Maintain technical documentation, troubleshooting records, and support information for consistent service delivery.
• Collaborate with internal IT teams, vendors, and business stakeholders to resolve technical issues and service requests.

Information Technology Specialist at Prime Minister Department (2024-10 – 2026-08)

• Provided application and system support by monitoring system behaviour, analysing issues, and troubleshooting operational and user-reported problems.
• Supported development and testing of web-based systems, including data-flow, functional-logic, and reliability validation.
• Conducted UAT activities, gathered feedback, documented defects, and coordinated with relevant teams on system improvements.
• Prepared technical documentation, user guidelines, system behaviour notes, and workflow references.
• Maintained laptops, desktops, and network printers to support continuous IT operations.
• Managed Active Directory user provisioning, access permissions, password resets, and credential-related requests.
• Administered Microsoft 365 tools including Outlook, Word, Excel, and Teams, resolving configuration and access issues.

Information Technology Specialist at Awan Digital Sdn. Bhd (2024-01 – 2024-09)

• Investigated system issues, identified root causes, and recommended corrective actions to improve application stability and business operations.
• Gathered and translated business requirements into structured functional documentation for digital system enhancements.
• Supported digital transformation initiatives by reviewing system performance, scalability, and business process alignment.
• Collaborated with teams and stakeholders to ensure data accuracy, system reliability, and timely resolution of technical concerns.

IT Support Technician at RC Software & Solutions Sdn Bhd (2023-01 – 2023-12)

• Supported cloud-based retail and POS systems by troubleshooting application issues, validating system data, and assisting users with daily operational problems.
• Analysed inventory and sales discrepancies using structured checks to improve data integrity and system accuracy.
• Assisted with software updates, compatibility testing, and issue verification across integrated software and hardware environments.
• Created user documentation and provided guidance on system usage, data handling, and issue reporting.

Software Support Engineer at Aurora Cloudworks Sdn Bhd (2021-01 – 2021-12)

• Provided support for cloud-based HRM systems, ensuring accurate data processing, reliable system performance, and timely issue handling.
• Logged, tracked, and analysed system defects to support troubleshooting, escalation, and continuous improvement.
• Reviewed enhancement requests by analysing data impact, application behaviour, and user requirements.
• Maintained issue records, support documentation, and system notes to strengthen application support and knowledge management.

Bachelor's degree in Information Technology – UNIVERSITI TUN HUSSEIN ONN MALAYSIA (2018-12 – 2021-12)

Diploma in Information Technology – UNIVERSITI TUN HUSSEIN ONN MALAYSIA (2015-01 – 2018-12)