Mds Creations

Results-driven Senior IT Officer with over 7 years of experience in IT support, infrastructure maintenance, technical troubleshooting, and end-user support within a fast-paced retail environment. Proven expertise in hardware and software deployment, network administration, user access management, IT security compliance, backup and recovery processes, and incident resolution. Experienced in leading support teams, managing IT assets, and ensuring high system availability.

Seeking opportunities in Singapore as an IT Support Engineer, Infrastructure Support Engineer, Service Desk Analyst, Data Center Technician, or System Support Engineer.

Senior IT Officer - MR.DIY Trading Sdn Bhd

(2019-11)

• Lead daily IT support operations and supervise technical support activities across multiple business departments.
• Provide Level 1 and Level 2 technical support for hardware, software, networking, printers, scanners, and end-user devices.
• Install, configure, maintain, and troubleshoot desktops, laptops, operating systems, and business applications. Manage user accounts, system access permissions, password resets, and security controls.
• Monitor network connectivity and resolve issues related to TCP/IP, DNS, DHCP, LAN, and Wi-Fi environments.
• Support data backup procedures and disaster recovery readiness to ensure business continuity.
• Investigate and resolve complex technical incidents, minimizing downtime and improving operational efficiency.
• Ensure compliance with IT security standards through antivirus management, system patching, and security monitoring.
• Prepare technical documentation, operational reports, user guides, and standard operating procedures.
• Conduct user training sessions and mentor junior support personnel on troubleshooting methodologies and best practices.
• Collaborate with internal stakeholders and management to implement technology solutions that support business objectives.
• Coordinate hardware procurement, asset tracking, inventory management, and equipment lifecycle activities.

Supervisor - LLC Engineering Sdn Bhd

(2018-09 - 2018-10)

• Supervised daily operational activities and coordinated workforce schedules.
• Monitored compliance with company policies, safety standards, and operational procedures.
• Prepared performance and operational reports to support management decision-making.
• Assisted in workflow improvements that enhanced team productivity and service delivery.

Restaurant Supervisor - McDonald's Malaysia

(2011-01 - 2018-12)

• Managed dailyoperations and supervised frontline employees in a high-volume environment.
• Coordinated staff scheduling, performance monitoring, and training activities.
• Ensured compliance with operational, safety, and customer service standards.
• Developed strong leadership, communication, problem-solving, and customer support skills applicable to IT service environments.

Civil Defence Officer - Malaysia Civil Defence Force (APM)

(2014-12 - 2016-12)

• Provided emergencyresponse, rescue support, and first aid assistance during incidents.
• Conducted safety inspections and maintained emergency response equipment.
• Supported disaster preparedness initiatives and public safety operations.
• Demonstrated strong decision-making, teamwork, and crisis management capabilities.

Bachelor - Business Management - Asia e University (2015 - 2018) Kajang, Malaysia

Diploma - Information Technology - Institute Generasi College (2011 - 2013) Kuala Lumpur, Malaysia

Sijil Pelajaran Malaysia (SPM) - SMK Sultan Abdul Aziz Shah (2010) Kajang, Malaysia