Meyuri Morithi

Law graduate (B.Juris, University of Malaya, Pass with Honours) with 5+ years of hands-on conveyancing experience in two Penang law firms: drafting sale and purchase agreements and loan documents, preparing agreements and declarations, researching statutes and managing court and filing deadlines. Also supported victims through court proceedings and handled confidential records throughout career. Organized, accurate and comfortable liaising with clients, banks, developers and courts.

Fluent in English, Tamil and Malay. Seeking a paralegal position in a law firm.

Subject Matter Expert (Game Master) at Teleperformance Malaysia (2024-02 – 2025-07)

• Managed complex customer escalations, ensuring issues were assessed, documented, and resolved accurately within service expectations.
• Conducted routine ticket health checks to identify outstanding issues, process gaps, and cases requiring further action.
• Supported agents across three games, providing guidance on complex cases, processes, and customer-handling requirements.
• Prepared monthly Tableau business reports, translating operational data into actionable insights for stakeholders.
• Supported agents with issue resolution, prioritization and adherence to established processes and service standards.
• Worked with internal teams and stakeholders to address recurring issues and improve operational consistency.

Subject Matter Expert (Game Champion) at Teleperformance Malaysia (2022-04 – 2024-02)

• Managed complex customer escalations requiring detailed investigation, sound judgement, and accurate documentation.
• Conducted ticket health checks and supported workflow improvements across two games.
• Maintained 85% monthly CSAT while supporting customer-facing operations.
• Prepared monthly QlikSense reports and used operational data to identify trends and areas requiring attention.
• Led gameplay training, group discussions, and coaching sessions for agents.
• Collaborated with vendors and stakeholders to address issues, improve service quality, and identify opportunities for operational improvement.

Customer Service Officer (Game Ambassador) at Teleperformance Malaysia (2020-06 – 2022-04)

• Provided customer support through email and chat while maintaining accuracy, professionalism, and timely responses.
• Assessed customer needs and guided customers through product features and processes.
• Conducted follow-ups to ensure technical issues were fully addressed, and cases were properly closed.

Customer Service Officer (Travel Reservation) at Teleperformance Malaysia (2020-01 – 2020-06)

• Provided customer support through phone, email, and chat in a fast-paced travel environment.
• Assisted customers with flight searches, website/app-related issues, and refund tracking.
• Handled cancellation and refund enquiries while ensuring appropriate follow-up and communication.

Refund Officer at Air Asia Global Shared Services (2018-04 – 2019-12)

• Processed guest refund requests while carrying out detailed validation to ensure accuracy and compliance with applicable requirements.
• Coordinated with banks and financiers to track refund progress and resolve outstanding matters.
• Prepared detailed documentation for the legal team concerning over-refunded payment cases.

Social Worker at Women’s Centre for Change (2016-11 – 2017-12)

• Managed sensitive cases involving women and children, requiring confidentiality, accurate documentation and careful follow-up.
• Prepared detailed case notes and supporting documentation.
• Coordinated with JKM child protectors, court personnel, police and other agencies.
• Supported clients through court proceedings and assisted with police reports and One Stop Crisis Centre processes.
• Developed and coordinated individualized support plans with relevant stakeholders.

Conveyancing Clerk at Hoe & Moira (2012-11 – 2015-09)

• Prepared and drafted property sale and purchase agreements and loan-related legal documentation.
• Managed critical timelines including court dates, meetings, and filing deadlines.
• Conducted legal research into relevant statutes and regulations.
• Coordinated extensively with clients, banks, developers, and government agencies to facilitate transactions and documentation.

Conveyancing Clerk at May Chan, Eiza & Co. (2010-01 – 2012-11)

• Prepared sale and purchase agreements and a range of legal and administrative documentation.
• Drafted contracts, wills, estate-planning documents, corporate/business documents, notices and deeds.
• Prepared bank loan documentation in accordance with regulatory requirements.
• Coordinated documentation and follow-ups with clients, banks, developers, and government offices.

Administrative Assistant at MAA Assurance Berhad (Sara & Associates) (2009-02 – 2009-10)

• Managed internal and external communications and supported meetings, workshops, and conferences.
• Maintain confidential records and documentation.
• Assisted with tracking staff correspondence and information flow.

Administrative Assistant at ING Assurance Berhad (Jutawan Agency) (2008-01 – 2009-01)

• Provided administrative and clerical support in a professional office environment.
• Prepared and maintained accurate documentation and correspondence.
• Managed confidential records and supported office communication and tracking processes.

Diploma in Ministry – Rhema Evangelical Bible College (2023 – 2023)

Bachelor in Jurisprudence – University of Malaya (2025 – 2025)