Mogaanthini Shankar

Motivated and responsible individual with experience as a hair salon receptionist and customer service roles. Possess strong communication, organizational, and computer skills with the ability to handle front-desk operations efficiently. Capable of managing appointments, responding to customer inquiries, and maintaining a professional and friendly service environment. Quick learner, adaptable, and eager to contribute positively in administrative, retail, or technical roles.

RECEPTIONIST / CUSTOMER SERVICES - Klassy cut hair salon

(2025-05 - 2025-06)

• Welcomed and assisted clients in a friendly and professional manner
• Managed appointment bookings via phone, walk-ins, and online systems
• Handled customer inquiries about services, pricing, and availability
• Maintained daily appointment schedule for stylists to ensure smooth operations
• Processed payments (cash, card, e-wallet) and issued receipts
• Kept reception area clean, organized, and presentable
• Managed customer records and updated client database
• Promoted salon services and upsold treatments when appropriate
• Resolved customer complaints calmly and ensured customer satisfaction

CUSTOMER SERVICES STAFF / F & B / CINEMA CREW - TGV CINEMAS SEREMBAN 2

(2023-04 - 2025-12)

• Assisted customers with ticket booking and enquiries
• Checked tickets and guided guests to cinema halls
• Helped at snack counter during busy hours
• Maintained cleanliness and supported smooth cinema operations
• Handled customer service in a friendly and professional manner

SPM - SMK MAMBAU (2018 - 2022)