Muhammad Afiq Bin Razali

Results-driven Full-Stack Software Engineer with extensive experience in Laravel, JavaScript and MySQL. Proven track record in designing, developing and deploying web applications. Experienced in integrating software with external platforms and optimizing operational workflows to enhance performance and user experience.

Currently expanding frontend expertise by learning React to build more dynamic and modern user interfaces. Strong analytical and problem-solving skills, with a collaborative mindset and eagerness to learn and adapt to new technologies. Available with a notice period of 1 month upon receiving an acceptance offer.

Programmer at WAHDAH Technologies Sdn Bhd (2025-04 – Present)

Full-stack development and system integration for ticketing and project management solutions

• Led end-to-end development of Hedesu (Ticketing and Project Management System) using Laravel, AlpineJs and MySQL, expanding system capabilities and delivering new modules in collaboration with stakeholders, supporting 200+ active users.
• Designed and implemented 30+ RESTful API endpoints for mobile applications and external clients, enabling seamless data exchange and system integration.
• Integrated multi-channel communication (WhatsApp via Twilio, SendGrid, portal, live chat) into Hedesu's ticketing system, centralizing communication workflows.
• Extended Hedesu's ticketing system with AI-assisted features and AI agents to enhance and automate ticket responses, improving response times and overall user experience.
• Designed and integrated RESTful API connections between Trevabook's admin dashboard and multiple external booking platforms using CakePHP, streamlining booking workflows and reducing manual processing time by 12%.
• Deployed and managed application updates in Linux-based environments using Docker.

Programmer Intern at WAHDAH Technologies Sdn Bhd (2024-03 – 2025-03)

Full-stack development and project delivery with focus on real-time systems and API integration

• Completed a fast-tracked 1-year internship, gaining practical experience in full-stack development and project delivery.
• Led end-to-end development of Hedesu from initial concept to MVP, collaborating with stakeholders to define requirements and successfully delivering the system within 5 months.
• Built real-time ticketing replies using WebSockets, achieving instant updates for 100% of tickets.
• Implemented asynchronous job queues in Hedesu using AWS SQS to offload notifications and background processing, reducing user waiting time by 3 seconds and eliminating timeout errors.
• Integrated GitHub Issues into Hedesu, enabling non-technical users to create and track issues directly from the system without accessing the GitHub repository.

IT Assistant at Golac Commerce (M) Sdn Bhd (2022-04 – 2022-09)

Web development, chatbot deployment and ERP system management

• Developed responsive website landing pages for marketing campaigns.
• Built and deployed Facebook and WhatsApp chatbots to automate customer service to reduce manual workload by 50%.
• Managed and optimized the Enterprise Resource Planning (ERP) system.

Computer Science Intern at Kedah Digital Library (2021-09 – 2022-02)

Website maintenance, management system development and IT support

• Maintained the official Kedah Digital Library website, ensuring 100% content accuracy.
• Built a contract employee management system for Perbadanan Perpustakaan Awam Kedah.
• Monitored and maintained IT devices at KDL to ensure operational reliability.

Bachelor of Information Systems (Hons.) in Information Systems Engineering – Universiti Teknologi MARA (UiTM) Shah Alam (2025-11)

Diploma in Computer Science in Computer Science – Universiti Teknologi MARA (UiTM) Kedah (2022-12)