Muhammad Hasreen Hazwan

Senior Human Resource Business Partner with over 8 years of experience supporting large-scale HR operations within a global multinational environment. Experienced in employee relations, payroll administration, compensation and benefits, international mobility, pension governance, organizational transformation, and end-to-end employee lifecycle management. Proven track record of leading HR projects, driving process improvements, managing complex employee cases, and partnering with global stakeholders across multiple functions.

Recognized with multiple performance and project awards for delivering operational excellence, compliance, and customer-focused HR solutions.

Senior Human Resource Business Partner at Shell Business Service Centre Sdn. Bhd. (2022-07 – 2026-09)

• Manage end-to-end employee lifecycle activities for a large employee population across India, (10,000 workers).
• Handle complex employee relations, disciplinary matters, grievances, and escalated HR cases.
• Provide HR advisory support to employees, managers, payroll teams, and mobility stakeholders.
• Manage compensation, payroll, pension, claims, and policy-related administration.
• Develop SOPs, training materials, FAQs, and knowledge management resources.
• Coach and mentor team members on HR processes and service delivery.
• Ranked #1 globally in Shell HR for chat acceptance with 703 employee support chats managed in 2025.
• Led India National Pension Scheme implementation delivered 2 months ahead of schedule.
• Redesigned and enhanced 10+ SOPs and knowledge articles, improving service quality and operational efficiency. to strengthen operational efficiency.
• Achieved 15% reduction in processing activities through workflow redesign.
• Received multiple Shell awards for operational excellence and project delivery.
• Served as Process Lead for Payroll Deductions & Allowances, National Pension Scheme, and International Transfer operations.

Human Resource Business Partner at Shell Business Service Centre Sdn. Bhd. (2018-07 – 2022-07)

• Supported HR operations and employee lifecycle administration for India employees.
• Managed employee enquiries, service requests, and case management activities.
• Supported payroll, mobility, compensation, and employee benefits administration.
• Collaborated with payroll, global mobility, finance, and HR teams.
• Developed process documentation, training materials, and operational knowledge resources.
• Appointed Salesforce Super User and Process Lead for 7 consecutive years.
• Developed more than 20 HR communication templates adopted across the team.
• Managed expatriate lifecycle administration for international assignees.
• Supported major workforce restructuring and redundancy exercises.
• Received multiple recognition awards for quality and error detection.

Bachelor in Business Administration (Hons.) Operations Management – Universiti Teknologi MARA (2017)

Diploma in Business Studies – Universiti Teknologi MARA (2015)