Beebe gastro- PAS and PSR at Bayhealth (PAS) (2024-07 – Present)
As a PAS, clinical experience, performing vitals signs, chart preparation, simple
Environmental Service Manager (Housekeeping Director) at Cadia Silverside (2020-11 – Present)
Manages and supervises the Environmental Services, laundry and floor care staff at a single site according to policies and procedures, and federal/state requirements.
- Utilizes protective gear in all appropriate functions
- Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met
- The Manager is also responsible for coordinating and insuring the satisfactory and timely completion of project and program work done in the building on varying shifts
- Maintains records of income and expenditures, supplies, personnel and equipment
- Secure and assure that all equipment is maintained and in working order
- Makes sure facility has sufficient janitorial supplies
- Takes periodic inventories of supplies and materials, trains new employees, and recommends dismissals
- Acted as liaison between building occupants or administrators
Customer Service Representative at Walmart (2020-03 – 2020-11)
- Worked as a cashier
- Customer service desk- return items, exchange, customer complaints
- Cash checks in money center
- Customer service communications
- Properly zone and manage assigned sales area by assisting customers through prompt assistance, locate items and treat every request with urgency
Customer Representative at Ez-pass (2017-11 – 2018-05)
Worked as a customer representative
- Collecting payments for current and past customers
- Registering new clients
- Collections for past clients
- Used Microsoft Excel, Microsoft Word
- Provided proper phone etiquette
Owner and Operator at Against All Odds (2017-09 – 2019-12)
I am Co-owner of a license cleaning company.
- Clean Offices, houses, and apartments to the satisfaction of all clients
- Specializing in move in/out rentals. maintaining four building offices
- Create, and file invoices for the company
- Manage supplies
- Coordinate and organize schedules
- Canvass and market for new business
General Manager at Hardee's (2017-06 – 2017-11)
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
- Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager
- Support development of team members through effective cross training, deployment, and delegation of responsibilities
- Hold team members accountable for their behavior and performance, addressing concerns promptly
- Hold guests as highest priority and role model exceptional guest service
- Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests
- Ensure Brand standards and systems are executed
- Monitor team performance to ensure quality, service, and cleanliness standards are met at all times
- Complete all required training including ServSafe® certification
Assistant Manager at Royal Farms (2015-12 – 2017-06)
- Assist the manager in organizing, planning and implementing strategy
- Coordinate operations
- Ensure schedules and objectives are met
- Supervise and motivate staff
- Monitor operating costs, budgets and resources
- Communicate with clients and evaluate their needs and specifications
- Create reports, analyze and interpret data
- Drive recruitment process and training & development
- Secure adherence to company's policies and guidelines
Assistant Manager at Dunkin Donuts (2013-01 – 2015-11)
Key areas of responsibility include labor management, daily operations, and customer care.
- Hiring and training associates, creating work schedules, delegating work, and evaluating employee performance
- To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties
- Greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manner
Vault Cashier at Dover Downs (2012-02 – 2013-01)
- Provides exceptional customer-service
- Safeguards assigned cash drawer and casino assets
- Counts and verifies all transactions in Cage at beginning and end of shift
- Makes change and exchanges tickets /change for cash
- Maintains accurate cage cash transmittal forms and other paper work
- Maintains confidentiality of Casino Operations data
- Exchanges coins, tickets, and other valuable items for currency
- Prepares and completes all job-related paperwork which includes, but not limited to, cash count sheets, coin transfers, bank summary sheets, over/short vouchers and other value items
Shift Leader at WaWa (2009-10 – 2012)
- Heed to all the company's safety and health policies
- Respond to customer complaints
- Provide training like associate training and product handling
- Participate in training programs that teach the individual to perform required duties
- Operate the cash register and maintain right cash levels
- Responsible for all store housekeeping functions
