Nancy Gregory

A position in the Business Field that will allow me to demonstrate my skills and education experience. Demonstrate strong communications skills and ability to establish rapport with clients. A self-motivated innovator with a record of success in troubleshooting and Problem resolution. Leads by example and establishes a professional work environment based on respect.

Beebe gastro- PAS and PSR at Bayhealth (PAS) (2024-07 – Present)

As a PAS, clinical experience, performing vitals signs, chart preparation, simple

Environmental Service Manager (Housekeeping Director) at Cadia Silverside (2020-11 – Present)

Manages and supervises the Environmental Services, laundry and floor care staff at a single site according to policies and procedures, and federal/state requirements.

• Utilizes protective gear in all appropriate functions
• Provides leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met
• The Manager is also responsible for coordinating and insuring the satisfactory and timely completion of project and program work done in the building on varying shifts
• Maintains records of income and expenditures, supplies, personnel and equipment
• Secure and assure that all equipment is maintained and in working order
• Makes sure facility has sufficient janitorial supplies
• Takes periodic inventories of supplies and materials, trains new employees, and recommends dismissals
• Acted as liaison between building occupants or administrators

Customer Service Representative at Walmart (2020-03 – 2020-11)

• Worked as a cashier
• Customer service desk- return items, exchange, customer complaints
• Cash checks in money center
• Customer service communications
• Properly zone and manage assigned sales area by assisting customers through prompt assistance, locate items and treat every request with urgency

Customer Representative at Ez-pass (2017-11 – 2018-05)

Worked as a customer representative

• Collecting payments for current and past customers
• Registering new clients
• Collections for past clients
• Used Microsoft Excel, Microsoft Word
• Provided proper phone etiquette

Owner and Operator at Against All Odds (2017-09 – 2019-12)

I am Co-owner of a license cleaning company.

• Clean Offices, houses, and apartments to the satisfaction of all clients
• Specializing in move in/out rentals. maintaining four building offices
• Create, and file invoices for the company
• Manage supplies
• Coordinate and organize schedules
• Canvass and market for new business

General Manager at Hardee's (2017-06 – 2017-11)

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager
• Support development of team members through effective cross training, deployment, and delegation of responsibilities
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Hold guests as highest priority and role model exceptional guest service
• Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests
• Ensure Brand standards and systems are executed
• Monitor team performance to ensure quality, service, and cleanliness standards are met at all times
• Complete all required training including ServSafe® certification

Assistant Manager at Royal Farms (2015-12 – 2017-06)

• Assist the manager in organizing, planning and implementing strategy
• Coordinate operations
• Ensure schedules and objectives are met
• Supervise and motivate staff
• Monitor operating costs, budgets and resources
• Communicate with clients and evaluate their needs and specifications
• Create reports, analyze and interpret data
• Drive recruitment process and training & development
• Secure adherence to company's policies and guidelines

Assistant Manager at Dunkin Donuts (2013-01 – 2015-11)

Key areas of responsibility include labor management, daily operations, and customer care.

• Hiring and training associates, creating work schedules, delegating work, and evaluating employee performance
• To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties
• Greeting customers, providing prompt and helpful services, and handling customer complaints in a professional manner

Vault Cashier at Dover Downs (2012-02 – 2013-01)

• Provides exceptional customer-service
• Safeguards assigned cash drawer and casino assets
• Counts and verifies all transactions in Cage at beginning and end of shift
• Makes change and exchanges tickets /change for cash
• Maintains accurate cage cash transmittal forms and other paper work
• Maintains confidentiality of Casino Operations data
• Exchanges coins, tickets, and other valuable items for currency
• Prepares and completes all job-related paperwork which includes, but not limited to, cash count sheets, coin transfers, bank summary sheets, over/short vouchers and other value items

Shift Leader at WaWa (2009-10 – 2012)

• Heed to all the company's safety and health policies
• Respond to customer complaints
• Provide training like associate training and product handling
• Participate in training programs that teach the individual to perform required duties
• Operate the cash register and maintain right cash levels
• Responsible for all store housekeeping functions

Some college in Medical – Stanford Brown (1995-01 – 2009-05)