Narwinjit Kaur A/P Sukhdev Singh

My aim in life is to build a successful career in a fast growing company. I would like to join a progressive professional company where I can build an exciting and rewarding career and also add value to the organization. I believe success comes only through continuous self-improvement, hard work and commitment to work and being receptive to change.

Content Safety – Jan 2021 – Current Bytedance Precision, Kuala Lumpur Malaysia

• Review content on short-video platforms and conduct the content quality control in Southeast markets, make sure the contents comply with local policies, regulations and culture (Tik Tok)
• Handle complaints and reports with respect to users and community
• To ensure we hit the monthly Target (KPI): Productivity, behavior, and performance.

Customer experience executive- Jul 2018 to Jan 2021 AirAsia, Kuala Lumpur Malaysia

• Provided customers with quality assistance through emails, social media and Live chats.
• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
• Achieving monthly key performance indicator.

Customer Service Agent – Mar 2016 to Dec 2017 Malindo Air, Penang Malaysia

• Greeting and welcoming passengers, and responding to questions.
• Checking in baggage.
• Making reservations.
• Assisting disabled passengers and those with small children.
• Making sure that all baggage is delivered.
• Confirming the identities of passengers, and providing them with boarding passes.
• Ensuring all passengers are safely boarded in plane.

Diploma Of Higher Education: Tourism Management - 2015 Segi University College Penang, MY