Nicholas Chow

Nicholas is a highly motivated and curious individual who likes to connect the dots. In his course of work, he had hands on experience in international forwarding, FMCG logistics supply chain and operations. In his free time, he enjoys learning languages as a passion as well as running and reading. He is also self-learning data analysis and visualisation. Can speak and write English, Mandarin, Malay fluently.

Across my professional career in 3PLs like Toll Group and Great Link Logistics (Shenzhen, China) and companies like Shell and Apple, I have experience in the following:

1. Managing KPIs and day-to-day operations for three carriers.
2. Ensuring a 90% POD (Proof of Delivery) attainment rate and reporting weekly on Shipment Exceptions in the Greater China ORTM vertical.
3. Handling end-to-end ORTM vertical and RMA shipments for the AOS vertical.
4. Taking ownership of invoice performance for key accounts exceeding USD10 million.
5. Serving as the main point of contact and collaborating with various logistics departments.
6. Troubleshooting and recovering outstanding payments totaling USD6 million from key customers.
7. Participating in immersion rotations across different business functions.
8. Supporting the company's Global Forwarding and Global Logistics operations in Malaysia.
9. Attending annual trainee conferences and leadership summits, reporting directly to the Country Manager in Malaysia.
10. Managing full-cycle air freight documentation, reducing communication time with airlines and vendors by 70 minutes.
11. Creating an end-to-end SOP for a specific trade lane, significantly reducing onboarding time for new employees.
12. Conducting P&L analysis, proposing cost-reduction measures, and working on data modeling.
13. Analyzing truck utilization and streamlining reporting for 13 truck sites.
14. Owning the KPI framework and metrics for key account customer performance, with cross-reports to the Sales and Management teams.

University at Buffalo, State University of New York

BSc. Business Administration

Overall Latin Honors, Deans List 2017

Final Year Concentration in Supply Chain & Operations