Nur Dhamira

Versatile Business System Analyst and Implementation Specialist with proven success delivering end-to-end digital solutions across media, education, and technology sectors. Experienced in converting business challenges into scalable system enhancements through strong requirements analysis, workflow design, and hands-on implementation. Skilled in UAT leadership, low-code/no-code configuration, vendor management, and user training to drive seamless adoption and operational improvement.

Recognized for improving automation, strengthening process controls, and safeguarding solution quality post-launch. Thrives in cross-functional environments, bridging the gap between users, developers, and business stakeholders to deliver impactful results.

Business System Analyst at Big Tree Outdoor Sdn Bhd (2024-12 – Present)

• Maintain and support business applications to ensure smooth operation for ongoing and new orders.
• Execute and validate manual interventions when required to support urgent business requests.
• Respond to system issues raised by users, providing timely resolution and minimizing downtime.
• Conducted cross-department discussions and workshops to gather business requirements for RFP preparation.
• Partnered with the Project Manager and Technical Lead to ensure complete alignment and accurate documentation of all required functionalities.
• Developed clear and structured process flows across multiple business units to support future system enhancements.
• Designed detailed test plans and end-to-end test scripts covering full business scenarios identified during requirement gathering.
• Led Pre-UAT sessions with key users to validate readiness before official UAT.
• Facilitated UAT cycles, guided users through test execution, and documented results to ensure completion against business rules.
• Logged and tracked defects or enhancement requests for continuous improvement.
• Served as main point of contact with vendors to monitor bug fixes and ensure timely resolution.
• Maintain updated project documentation including BRD/FSD, milestones, progress updates, and change logs to support transparency across stakeholders.
• Coordinate closely with vendors to ensure deliverables meet quality standards and are delivered within planned timelines.
• Developed and executed training plans, including module readiness, scheduling, logistics, and participant coordination.
• Created comprehensive user manuals tailored to specific business roles and responsibilities.
• Track and report open issues, resolutions, and action items in weekly status updates shared with leadership and all stakeholders.

Implementation Engineer at Anubavam Technologies Sdn Bhd (2022-07 – 2024-09)

• Implemented tailored workflows to address specific operational needs of clients.
• Customized system configurations to adhere to regulatory and operational requirements.
• Enhanced operational efficiency through specialized solutions designed to meet the unique needs of the educational sector.
• Ensured compliance with client's regulations and policies by integrating relevant requirements into the system.
• Led Conference Room Pilot (CRP) sessions to validate and refine system configurations with key users.
• Conducted User Acceptance Testing (UAT) to ensure the solution met user requirements and project standards.
• Organized and delivered training sessions for key users, ensuring they were well-prepared to utilize the new system effectively.
• Collected and incorporated user feedback throughout the process to align the project with user needs and goals.
• Developed and streamlined requirement gathering processes to enhance efficiency and clarity.
• Created detailed process flows to ensure comprehensive documentation and alignment with project goals.
• Collaborated with stakeholders to ensure the requirements and processes met their needs and specifications.
• Facilitated requirement gathering sessions to collect and document user needs and expectations.
• Conducted market research to identify trends and competitors, aligning findings with client goals.
• Provided industry-specific insights to address client challenges and opportunities.
• Worked with clients to understand their needs and align solutions accordingly.
• Created and customized demos to showcase solutions that addressed client pain points.
• Assisted Q&A sessions, answering client questions and addressing concerns clearly.
• Built strong relationships with key client stakeholders throughout the pre-sales process.
• Analyzed competitors and highlighted the unique benefits of our solutions.
• Helped create proposals and presentations that matched client goals.
• Worked with sales teams to refine pitches and make demos more compelling.
• Coordinate closely with vendors to ensure deliverables meet quality standards and are delivered within planned timelines.
• Developed and executed training plans, including module readiness, scheduling, logistics, and participant coordination.
• Created comprehensive user manuals tailored to specific business roles and responsibilities.
• Track and report open issues, resolutions, and action items in weekly status updates shared with leadership and all stakeholders.

Implementation Engineer at Zavy Technologies Sdn Bhd (2021-07 – 2022-07)

• Conducted thorough requirement gathering sessions with key stakeholders.
• Identify and document specific requirements and process flows essential for implementation.
• Curated detailed process flow documents for key users ensuring clear visualization and understanding.
• Implemented identified requirements and process flows across various modules.
• Collaborated closely with developers, quality assurance and stakeholder to ensure alignment with users' expectations and needs.
• Prepared comprehensive step by step user manuals as document and videos to ensure users will have better understanding in navigation.
• Conducted tailored training sessions for key users and empowering them with knowledge and skills to effectively utilize implemented system.
• Provided dedicated post-implementation support to users, promptly addressing feedback and resolving issues to ensure user satisfaction.

Software Engineer Internship at K6 Tech Sdn Bhd (2021-03 – 2021-07)

Project: MyUmmah

• Assist project manager in producing documents for System Requirements Specification.
• Develop UML diagrams such as flowchart, use case diagram, use case description and activity diagram for MyUmmah project.
• Track project development progress by producing Gantt Chart and ensure project development are in line with schedule provided.
• Test functionality of project's features and document errors and successful outcome in Google Sheets for developer's references.

Sales Assistant at CXT Group Sdn Bhd (2020-09 – 2021-01)

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Ascertain customers' needs and wants.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Actively involved in the receiving of new shipments.
• Keep up to date with product information.
• Accurately describe product features and benefits

Attendant at Dapor Opah (2020-04 – 2020-07)

• Welcomed guests upon arrival, ensuring a positive first impression.
• Introduced customers to the menu, highlighting daily and seasonal specials.
• Answered questions regarding menu items, ingredients, and pricing.
• Accurately took food and drink orders.
• Relayed orders to the kitchen staff for timely preparation.
• Prepared and served beverages to customers.
• Delivered food orders from the kitchen, ensuring accuracy before serving.
• Checked on customer satisfaction and processed additional orders as needed.
• Cleared tables of used dishes, glasses, and utensils promptly.
• Handled cash and credit card payments, providing change as necessary.
• Stayed updated on menu items, specials, and restaurant information to assist customers effectively.

Bachelor of Software Engineering with Honours in Multimedia System Development – Universiti Kebangsaan Malaysia (2017-08 – 2021-08)

Matriculation Program Module 2 in Science Stream and Computer Science – Kolej Matrikulasi Johor (2016-05 – 2017-05)

Sijil Pelajaran Malaysia – Sekolah Berasrama Penuh Integrasi Gombak (2011-01 – 2015-12)