Nuril Amri

Experienced Outlet Manager with a strong background in managing high-volume F&B operations and leading diverse teams to achieve operational excellence. Skilled in overseeing end-to-end outlet performance, including staff management, supplier coordination, SOP development, and compliance with local regulations. Proven ability to enhance customer satisfaction, streamline operations, and implement effective sales and promotional strategies to drive revenue growth.

A hands-on leader with strong problem-solving skills and a focus on continuous improvement.

Store Manager at Ediya Coffee Drive-Thru (2024-12 – Present)

• Oversee full outlet operations for a high-volume drive-thru concept, ensuring smooth daily workflow, efficient service delivery, and consistent compliance with company standards, KPIs, and operational procedures.
• Manage end-to-end staff functions including recruitment, scheduling, training, and performance evaluation, while developing structured training plans and SOPs aligned with brand standards and Malaysian regulatory requirements.
• Coordinate directly with suppliers and internal stakeholders to manage inventory planning, cost control, and ensure timely stock replenishment while supporting ongoing promotional and operational initiatives.
• Handle customer complaints professionally by identifying root causes, analyzing feedback trends, and collaborating with marketing teams to implement targeted promotional strategies that enhance customer satisfaction and drive sales growth.

Cafe Manager at Dome Cafe (2024-07 – 2024-11)

• Managed daily café operations including staff supervision, service quality, and financial performance, ensuring efficient outlet management and a consistently high standard of customer experience.
• Addressed customer feedback and complaints effectively by implementing service recovery strategies and maintaining strong relationships to ensure customer retention and satisfaction.
• Developed and executed promotional campaigns and in-store initiatives in collaboration with internal teams to increase footfall and drive revenue growth.
• Monitored sales reports and operational performance, identifying improvement opportunities and implementing strategic actions to enhance overall outlet efficiency.

Restaurant Manager at Long John Silver's (2023-12 – 2024-06)

• Led recruitment, onboarding, and training processes for new hires, ensuring staff were well-equipped to deliver consistent service quality and meet operational standards.
• Managed inventory control, stock ordering, and cost optimization strategies to reduce wastage and improve overall profitability of the outlet.
• Ensured strict compliance with food safety regulations, hygiene standards, and company SOPs, aligning operations with local authority requirements and audit expectations.
• Supervised daily restaurant operations, proactively resolving operational challenges to maintain smooth service flow and high customer satisfaction levels.

Shift Supervisor at Starbucks (2018-12 – 2023-06)

• Supervised daily shift operations by coordinating team activities, ensuring service excellence, product quality, and adherence to brand standards in a fast-paced environment.
• Supported store performance through effective task delegation, team guidance, and maintaining operational efficiency during peak and non-peak hours.
• Conducted training and coaching sessions for new and existing staff to enhance performance, product knowledge, and customer engagement skills.
• Assisted management in reporting, inventory tracking, and identifying operational improvement opportunities to support overall business performance.

Shift Manager at McDonald's (2016-06 – 2018-11)

• Led shift operations by managing crew performance, ensuring service speed, order accuracy, and high levels of customer satisfaction during daily operations.
• Maintained strict compliance with safety, cleanliness, and food handling standards in accordance with company policies and regulatory requirements.
• Supported scheduling, inventory management, and daily reporting processes to ensure smooth operational planning and execution.
• Resolved operational and customer-related issues promptly during peak hours to ensure uninterrupted service and maintain brand standards.

Sijil Pelajaran Malaysia (SPM) – SMK Mahmud Mahyidin (2010 – 2014)