Paramjit Kaur

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Production support professional with strong background in troubleshooting and system maintenance.

Consistently ensures operational efficiency and reliability through effective incident resolution and continuous improvement initiatives. Known for excellent teamwork and adaptability in dynamic environments, with skills in problem-solving and communication. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.

Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Production Support Analyst at Cigna Healthcare (2024-08 – 2025-03)

• Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
• Implemented regular backup procedures as well as disaster recovery plans ensuring minimal loss during unexpected events.
• Facilitated seamless communication between technical teams, stakeholders, and end-users, ensuring timely resolution of incidents.
• Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
• Participated in periodic audits carried out by internal or external parties achieving consistently satisfactory results.
• Researched and recommended scheduling enhancements to improve system performance.
• Contributed to successful project delivery by coordinating resources, managing deadlines, and aligning expectations among stakeholders.

Senior Service Desk Analyst at Nasstar (2021-04 – 2024-07)

• Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
• Maintained detailed documentation of incident resolutions, contributing to the growth of the internal knowledge base.
• Enhanced service desk efficiency by streamlining processes and implementing automation tools.
• Leveraged remote support tools to resolve end-user issues more efficiently, decreasing wait times for assistance.
• Championed a culture of continuous improvement within the service desk team by regularly sharing best practices and encouraging open dialogue about challenges and potential solutions.
• Contributed to ITIL-based process improvements within the service desk environment, promoting best practices across the team.
• Played a key role in major IT projects, providing input on system design from a support perspective and assisting with testing efforts as needed.
• Implemented proactive monitoring solutions to identify potential issues before they impacted end-users, reducing the number of tickets submitted.

Windows Server Administrator at Dentsu Aegis Network (2019-01 – 2022-01)

• Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
• Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
• Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
• Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
• Evaluated third-party tools and software to determine their suitability for enhancing the efficiency of Windows Server administration tasks.

Project Associate at General Electric (2016-12 – 2018-11)

• Assisted with proposal development by conducting research, developing timelines, and crafting compelling narratives that showcased the team's capabilities and expertise.
• Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.
• Supervised junior team members by offering mentorship, constructive feedback, and opportunities for growth within their roles as Project Associates.
• Developed comprehensive project plans that outlined key objectives, milestones, and resource allocation for timely completion.

Senior Technical Support Engineer at AIG Shared Services (2014-07 – 2016-06)

• Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
• Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
• Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.

Junior System Engineer at IBM (2012-05 – 2014-04)

• Enhanced system performance by conducting regular maintenance and updates on hardware and software components.
• Supported the deployment of cloud-based solutions, facilitating a more agile and scalable IT infrastructure for the organization.
• Delivered effective training sessions on new tools or protocols to team members, maintaining a high level of proficiency across all staff members involved in systems engineering tasks.
• Conducted thorough system analyses to identify areas for improvement, resulting in increased efficiency and reduced costs.

High School Diploma – Red Hat (2025-12)

High School Diploma in NSE 3 Network Security Associate – Cyberjaya (2024-12)

High School Diploma in Server Back Up Technical – Cyberjaya (2023-07)