Pathmavathy Surikumaran

Over more than years of experience as a professional working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Always handle frustrated customers with professionalism and positive attitude.

Boardroom Limited Implementation Analyst Dec 2022 - Present

 Provide application support and system maintenance.  Manage reported cases to completion or escalate to next level for resolution if needed.  To perform system configuration and implementation as per requirement and timeline assigned on IGNITE.  Document system SOP for User for each client / country based on configuration.  Produce 100% quality output based on business requirement and configuration capability  Provide support during UAT and any test phases for implementation  Participate in trainings and skill development sessions as assigned by BBS  Liaise with users to troubleshoot application queries and issues as well as to provide appropriate actions on a timely manner.

EDUCATION Tertiary Education  Bachelor’s Degree in Computer Science / Information Technology (2007) Universiti Sains Malaysia (USM), Major: Information Engineering  Diploma in Computer Science / Information Technology(2003) Stamford Collaboration with USM  Stamford Diploma in Computer Science / Information Technology (2002) - Regent School ofEconomics Secondary Education  SijilPelajaranMalaysia(SPM),Sekolah Menengah Kebangsaan Selayang Bharu(2000)  Penilaian Menengah Rendah (PMR), Sekolah Menengah Kebangsaan Selayang Bharu (1998)