Puteri Sofia

Result-driven with proven experience in customer service, sales and marketing, and volunteer coordination, along with a strong passion for engineering and business. Experienced valuable exposure to the Oil and Gas Services sector through internship experience. Highly adaptable and committed to contributing strong organizational and communication skills in dynamic work environments.

Intern Trainee – Strategic Planning & Business Development at Pengerang Refining Company Sdn Bhd and Pengerang Petrochemical Sdn Bhd (PRefChem – JV Petronas & ARAMCO) (2025-07 – 2025-10)

• Delivered Business Planner in developing PRefChem's 5 years Business Plan.
• Assisted Market Intelligence & Pricing team with monthly price forecast for crude oil, refined and petrochemicals products.
• Conducted market and pricing intelligence research using OPIS, ICIS, and S&P Global to monitor trends in crude oil, olefins, polymers, and glycols.
• Contributed to a Steam Cracker project by studying feedstock flexibility, product yields, technology setup, and gross margin calculations.
• Applied Excel in organizing and analyzing business and operational data for planning purposes.
• Evaluated the impact of feedstock choices on product output and profitability to support business and production decision-making.
• Participated in safety walkabouts and HSSE training to strengthen understanding of plant operations, hazard awareness, and workplace safety practices.

Intern Trainee at Odfjell Technology Malaysia (Oil & Gas Services Company) (2023-01 – 2023-04)

• Understand the overall business, operations, customer, and product lines.
• Rotate through Odfjell divisions of responsibility and provides ideas to grow and improve the business.
• Exposed to drilling offshore operations knowledge, live real time onshore operations, technical, business, tendering, sales aspects of the oil and gas industry.
• Attend specialized training sessions on topics like health, safety, and environment (HSE).
• Having exposure to working onsite with a team on Maintenance, Inspection, and Testing (MIT) of well tools.
• Appointed as the person in charge to create data analysis of Odfjell Safe Card Programme using Power BI.

A&W Restaurant Crew at A&W Restaurant (2023-07 – 2023-09)

• Proficiently managed point-of-sale transactions, including handling payments and calculating change swiftly and accurately.
• Operated specialized kitchen equipment, crafting personalized beverages meeting customers' preferences.
• Fostered effective communication with colleagues and management, contributing to superior customer service and product quality.

Ecommerce Business Owner (ABO) at Amway Malaysia Sdn Bhd (Online Business) (2020-11 – 2023-01)

• Implemented personal service, product demonstrations, and the convenience of home delivery for customers.
• Recruited 20 people and coached 5 new Independent Business Owners to own a profitable business.
• Conducted meeting to follow up Independent Business Owners.
• Sell the products at a mark-up to earn retail margin on the sale.

Cashier Executive at KFC Gombak (Part Time) (2021-07 – 2021-10)

• Prioritized an excellent customer service to meet customer expectations.
• Organized duties in workstations in the kitchen when short-staffed.
• Performed roles assigned by Manager by managing two departments such as inventory and cashiers.

Bachelor of Chemical Engineering (Hons.) in Chemical Engineering – Universiti Teknologi Malaysia (UTM) (2023-01 – 2026-12)

Diploma in Chemical Engineering in Chemical Engineering – Universiti Teknologi Malaysia (UTM) (2020-01 – 2023-12)